Care Quality Commission rating
The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England and Wales and are responsible for inspecting our services to ensure we meet all regulatory standards as set out in the Health & Social Care Act. The CQC conduct regular inspections, which includes speaking directly with clients, staff, commissioners, as well as reviewing our policies, procedures and files.
All of our managed care services are regulated by the Care Quality Commission
All of our hourly care at home service, managed live-in care service and complex care service fall under the scope of CQC regulation. Our CQC Registration Number is 1-131468871. Our latest Care Quality Commission Inspection report, was in May 2016 which shows Trinity Homecare meeting all national CQC standards – safe, effective, responsive and well-led. We’re really proud of the results. Here are just a few of the comments as told to the inspector.
“Trinity Homecare provides a first class service, which I would highly recommend.”
“My carers are like family to me. They’re all lovely.”
“I can’t fault the agency’s management – I think the service is extremely well run.”
“This is the best home care agency I’ve ever worked for. The carers, the office based admin staff and managers all work so well together. Trinity is a good place to work.”
“My induction so far has been the best I have ever received. There are loads of opportunities to ask the trainers questions and actually put into practice what you’ve learnt in the classroom.”
and community professionals…
“The management team at Trinity are very approachable and helpful at all times. They sort out any issues I have with them quickly, minimising any impact this may have on my client.”
“Trinity are very conscientious about sharing information with us and will always contact us if there’s a change in a client’s condition or circumstances. They always work with us to ensure my client’s needs are met to the best of their ability.”
“I believe the agency’s staff training is outstanding when compared to other providers I deal with.”
Introductory Live-in Care services
Our introductory live-in care service is defined as an introductory agency service as defined by CQC and falls outside the scope of CQC regulations. Prior to the establishment of the CQC, our introductory live-in care services were inspected by the Commission for Social Care Inspection (CSCI) where we held an ‘Excellent’ rating. SCSI was abolished on 31 March 2009 and replaced by CQC. Trinity Homecare prides itself of the quality of its introductory live-in care service and campaigns for this to be included within the scope of CQC regulations.