Phone
02071834884
Phone
02071834884

Care Quality Commission Report

During May we had our latest unannounced inspection from the Care Quality Commission (CQC) who regulate the care sector. They specifically look to see if our service is safe, caring, responsive, effective and well-led.

We are proud to say that we did exceptionally well and would like to thank all of our clients and colleagues who gave such wonderful comments to our inspector.

Scope of the inspection

Before the inspection CQC asked us to complete a Provider Information Return (PIR). This provides key information about the service, what we do well and details of any improvements planned.

CQC reviewed other information about the service such as statutory notifications about events or incidents that have occurred, which we are required to submit to the CQC.

To find out what people using the service, their relatives and staff thought about Trinity Homecare, CQC sent them satisfaction questionnaires to complete.

They received written feedback from 19 people using the agency, two relatives and 29 members of staff. During the inspection they spoke with several of our managers including, the Managing Director, the Head of Operations, the registered manager, the hourly (domiciliary) homecare manager and a senior member of staff from the recruitment & HR team.

They also spoke with two senior care coordinators, two care workers and four new care workers who were receiving their induction training at the time of inspection.

Our inspector looked at various records including the care plans of ten people, the files of six members of staff and other records relating to the management and clinical governance of the service.

After the visit to our offices our inspector spoke on the telephone with five people receiving a service and the relatives of five others. They also contacted two community based health professionals who worked closely with us to obtain their views about Trinity Homecare.

Here are just some of the comments as told to the CQC and found within our CQC report.

Safe

 

“I am very reassured that carers from Trinity are looking after my [family member] when I’m not there. The main thing is they [staff] can be trusted”

Effective

“Staff are exceptional. My carers know me so well and are so good at their job. I think the training they get must be good.”

Caring

“The [staff] are absolutely brilliant. They’re all so friendly and kind.”

Responsive

“We knew straight away from their profile which carer we wanted and we’ve been proven right. Our carer is brilliant.”

Well-led

“I can’t fault the agency’s management. I think the service is extremely well-run.”

We encourage you to read our latest CQC Inspection Report (May 2016).

Comments in the report staff, including community professionals

“This is the best home care agency I’ve ever worked for. The carers, the office based admin staff and managers all work so well together. Trinity is a good place to work.”

“We have lots of opportunities to give feedback to our managers about the work we do. They’re a very supportive bunch.”

“My induction so far has been the best I have ever received.”

Further comments in the report from clients

“Trinity Homecare provides a first class service which I would highly recommend.”

“Staff are exceptional. My carers know me so well and are so good at their job. I think the training they get must be good.”

“I am very pleased with the care and compassion my (family member) is given. I have very high standards myself and I have recommended this agency to others.”

Read our latest CQC Inspection Report (May 2016) and celebrate with us the positive difference we make.

Trinity Homecare CQC Inspection Report Summary