Coronavirus (COVID-19) in Surrey and South-West London

We are currently experiencing what is a significant and unprecedented public health situation with COVID-19. It is our duty as one of Surrey’s leading homecare providers to update the community on what you can do to stay safe and vigilant. This is also an opportunity to share what Trinity Homecare are doing to help ourselves and those around us in Surrey and surrounding areas. 

At Trinity Homecare, our number one priority is the safety and well-being of our employees, clients, their families and the wider community. However, we do also understand that for some, regular assistance is necessary; which is why our companionship care service is still running with extra precautions in place. Our live-in care service is also running as usual and has been noted as the safest form of care, particularly with the high transmission rates within care homes. 

We would like to take this opportunity to reassure you that we are doing all we can to keep our clients safe, and we are taking our responsibility in this difficult period very seriously with extreme precautions put in place.

Our COVID-19 Policy

At Trinity Homecare our policy is:

  1. Following the latest government guidance.
  2. Maintaining and regularly reviewing our business continuity and COVID-19 plan.
  3. Working together with the United Kingdom Homecare Association (UKHCA), local care associations and our local health and social care partners to ensure our processes remain as safe as possible.
  4. Being transparent and communicating regularly with our clients, employees and wider stakeholders.

Our Business Continuity & COVID-19 plans

Our business continuity plan includes details of the steps that are taken if our capacity to deliver care is reduced. We prioritise visits to ensure all critical care visits are covered first, using a tried and tested methodology that our staff have experience in following.

We recognise that Live-in Care services can significantly reduce the number of interactions between employees, members of the public and our clients. For this reason, we are working to increase our live-in care capacity in Surrey to keep our staff and clients safe whilst providing the care that is desperately relied upon. Please contact your local care manager if you would like to discover more about this service.

new care workers


We need our voice to be heard

We will continue to maintain a strong media presence to ensure that our messages are heard by the government and the public. We will pay particular focus to:

  • Highlighting the value of the care workforce and the importance of high-quality care for those who rely on us
  • Emphasising the need for greater public health guidance and availability of PPE
  • Ensuring that urgent measures are put in place to ensure the financial sustainability for health care providers and care workers

Radio Jackie Coverage: PPE, Funding and Live-in Care

Trinity Homecare’s Managing Director, Mike Smith, talks to Radio Jackie about the funding and PPE challenges for homecare providers and calls for better recognition of care workers. He also discusses why live-in care is the safest alternative to care homes during COVID-19

Trinity Homecare’s coverage on Covid-19

BBC News at 6:


BBC Radio 4 – Follow the link below and scroll to 49:46  to hear our Managing Director, Mike and a member of the team Shona’s view on the current situation:

BBC Radio 4 – Trinity Homecare >

How can you help?

For the latest government guidance, follow this link:

If you begin to display symptoms of the Coronavirus, you must follow government guidance to find out what to do next. The 111 online assessment is being updated regularly with new information from the chief medical officer. Guidance can be then provided for you as to how to act safely moving forwards. 

If you think you potentially have Corona Virus, complete this questionnaire here: 

Please bear in mind, you should not go to your local doctor’s surgery under any circumstances. 

Increased hygiene

It is recommended to regularly wash your hands  and cough or sneeze into a tissue, for a tutorial as to how to wash your hands properly, click here:

Surrey and South West London Community

Public Health England is providing regular updates on the spread of Coronavirus. Surrey County Council is continuing to work together with partners including Public Health England across both Surrey and the UK to monitor and ensure we are prepared for the Coronavirus outbreak.

If you need any advice or assistance, either now or in the coming weeks and months, then please get in touch with our team and we’ll do all we can to help.

How to help prevent catching Corona Virus:

  • Wash your hands regularly
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Self isolate for two weeks if you or someone in your house show symptoms of the virus
  • Only leave the house if necessary, following government guidance and social distancing

Call us to discuss your care needs

0207 183 4884

  • Live-in Care
  • Care Quality Commission
  • Surrey Care Awards
  • Working Feedback

Explore your options

  • One-to-one full-time care
  • Remain at home with familiar comforts and routines
  • Completely bespoke care that is tailored to you
  • Personal care and specialist care for a variety of conditions
  • Home care assistants carefully selected to match your needs

Need any additional advice or support?

Call us on: 020 7183 4884 or Get in touch

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