Visiting care at home provides practical, personalised support from a professional carer who visits at agreed times. Whether you need help with everyday tasks, personal care or companionship, visits can fit around your routine and help you maintain your independence at home.
At Trinity Homecare, visits start from 30 minutes and can range from occasional weekly support to several visits a day. We take time to understand your needs, routines and preferences so we can carefully match carers and create a care plan that works for you.
Call us on 0207 183 4884 to discuss your options, with no obligation.
If you're looking for care in another area, then have a look at the other areas we cover to see if we can support you or your loved one.
What is visiting care?
Also known as domiciliary care or hourly home care, visiting care provides support at agreed times throughout the week. Unlike live-in care, your carer doesn’t stay in your home between scheduled visits. This makes visiting care a flexible option if you need help at particular times of the day.
You might arrange a short visit once or twice a week, regular help each morning and evening, or several visits spread throughout the day. We support adults with a range of care needs, whether you’re exploring care for yourself or helping someone close to you.
Because care comes to your home, you can stay in familiar surroundings without moving into residential care. Familiar rooms, belongings and routines can be especially reassuring for someone experiencing memory loss or confusion, which are among the common signs and symptoms of dementia.
How visiting care can support you
Your care plan sets out the support you’ll receive during each visit, based on what you need help with and what you’d like to continue doing independently.
Depending on your circumstances, a visiting carer can help with:
- Personal care: washing, bathing, dressing, grooming and continence care, delivered with dignity and respect.
- Medication support: reminders and appropriate assistance with medication, as agreed in your care plan.
- Meals and household tasks: preparing meals and drinks, light housework, laundry and everyday jobs around your home.
- Mobility and appointments: support with moving around your home and getting out into the community, including attending appointments where agreed.
- Companionship: conversation, shared interests and activities through companionship visits.
- Errands and everyday life: help with shopping, collecting prescriptions, looking after pets and other daily tasks.
- Support with specific conditions: personalised care for people living with dementia, Parkinson’s and other health conditions, taking account of communication, hearing and vision needs.
- Care after hospital: short-term or ongoing help at home following a hospital stay or operation, depending on your needs.
The aim is to provide the right support at the right time, while helping you stay involved in the things that matter to you.
When Could Visiting Care Help?
There are many reasons to consider visiting care. You might introduce support gradually as everyday tasks become harder, or need to arrange care following a sudden change in your circumstances.
Visiting care may be helpful if:
- Washing, dressing or preparing meals is becoming more difficult.
- You’d like regular help with medication or daily routines.
- You’re returning home after a hospital stay or operation.
- A fall or change in your health has affected your confidence or independence.
- You’re living with dementia, Parkinson’s or another condition that affects everyday life.
- Family members are finding it harder to provide all the support you need.
- You’d enjoy more company or reassurance during the day.
- Your current care arrangements no longer meet your needs.
If you’re unsure how much support would be appropriate, our care experts can talk through your circumstances and explain the options without pressure.
Is visiting care right for you?
Visiting care can be a good fit if you need help at particular times but can manage between visits. The important thing is to consider not only what support you need during a visit, but also what happens when your carer has left.
Here’s how visiting care generally compares with residential care.
| Visiting care at home | Residential care | |
| Choice and routine | Keep making your own choices, with visits arranged around your day. | Daily life usually follows the routines of the care home. |
| Where you live | Stay in your own home, close to family, friends and neighbours. | Moving into a care home, which may be further from familiar places and people. |
| Individual attention | Your carer supports only you throughout each visit. | Staff support a number of residents, following each person’s care plan. |
| Changing needs | The length and number of visits can be reviewed as your needs change. | Support can be adjusted within the care home. |
| Support between visits | No carer is present between scheduled visits. | Staff are on site throughout the day and night. |
| Who manages care | A care manager is your consistent point of contact. | Care is managed by the team at the home. |
The right choice depends on your needs, preferences and the support available. Visiting care allows you to remain at home, but it’s important to be realistic about whether scheduled visits provide enough help throughout the day.
What visiting care can and can’t provide
Visiting care provides support during agreed visits rather than continuous supervision. This works well for many people, but if you need frequent help between visits, regular overnight support or someone present for much of the day, another arrangement may be more suitable.
Depending on your needs, live-in care or overnight care may be worth considering. Our care team can discuss these options with you following an assessment.
Visiting care is also different from nursing care. If you need clinical procedures or nursing support, tell us during your assessment. We’ll explain what our carers can help with and when other healthcare professionals may need to be involved.
Carefully matched visiting care, managed by experts
Inviting someone into your home is a personal decision. It’s important to feel comfortable with your carer and know that they understand how you like things done.
We take time to understand you as an individual, including your care needs, daily routines, interests and preferences. This helps us match you with a suitable carer or small team of carers.
With Trinity Homecare, you can expect:
- A personalised assessment: an experienced member of our team will discuss your needs, routines and priorities.
- A care plan built around you: we’ll agree the support you need, including the things you’d like to keep doing for yourself.
- Carefully matched carers: we’ll consider your needs, preferences and the experience required, with the aim of providing familiar faces wherever possible.
- Visits that fit your day: we’ll discuss suitable visit times and the support needed during each visit.
What ongoing care management means in practice
Our care management team stays involved after your visits begin. Your care manager is your point of contact if you have a question or concern, and they’ll review your care plan with you as your needs change.
You might need longer visits, extra help after a hospital stay or a different schedule. Your care manager can discuss the changes required and explain what can be arranged, depending on your needs and local availability.
The team also coordinates practical arrangements, including cover when your regular carer is unavailable. On-call support is available seven days a week.
Keeping your family informed with TrinityConnect
You may want family members to stay involved in your care, even if they can’t be there in person. TrinityConnect is our digital care record app, which gives you access to your care plan, scheduled visits, completed tasks and notes from your carers.
With your consent, you can choose to share access with family members or other people you trust. This can help them stay up to date with your care without needing to contact the team for every update.
Visiting care in practice: Munroe and Nancy
Visiting care can provide practical help, companionship or a combination of both. Munroe and his carer, Nancy, show how regular visits can become part of everyday life.
Munroe initially looked for visiting care mainly for company. Nancy has now been visiting him for around three years, spending three hours with him three times a week.
Their visits combine practical help with conversation and an unhurried lunch, as Munroe prefers not to eat alone. They often cook with produce from his garden, and Munroe has also shared his gardening knowledge with Nancy in his greenhouse.
In Nancy and Munroe’s story, Nancy describes caring as “the most rewarding job I’ve had”, adding that she’ll keep doing it for as long as she can.
Why Choose Trinity Homecare?
Choosing a care provider means finding a team you feel comfortable inviting into your home. At Trinity Homecare, our focus is on helping people maintain their independence and enjoy life at home, with support shaped around their individual needs.
Our care has been recognised with a number of national and regional care awards, and the sections below explain how we’re regulated, what people say about us and how our local teams work, so you can decide whether we’re the right fit.
Regulated by CQC, with branches rated Outstanding
Trinity’s visiting care is delivered by local branches registered with and inspected by the Care Quality Commission (CQC), the independent regulator of health and social care in England.
Some of our visiting care branches, including Surrey, Kent and East of England, hold an overall rating of Outstanding, the highest of the four ratings awarded by the CQC.
Ratings apply to individual services and branches, so you can check the latest rating for your local team on our Contact a Branch page.
Reviews from the people we support
Reviews can help you understand other people’s experiences of a care provider. Trinity Homecare has reviews on independent platforms, including homecare.co.uk and Feefo.
Our Feefo reviews offer another perspective on the service families have received. Check the latest rating and review dates when comparing providers.
Consistent, local care teams
Our visiting care is delivered and managed by local teams who understand the communities they support. We aim to provide continuity through a regular carer or small team, helping you build a relationship with the people who visit and avoid having to explain your preferences from scratch each time.
If visiting care sounds suitable for your circumstances, our team can talk you through the options available in your area.
How to arrange visiting care
Arranging visiting care starts with a conversation. There’s no obligation to go ahead after your initial enquiry.
1. Speak to a care expert
Call us for a confidential conversation about what’s changed, what support you’re looking for and any questions you have. We’ll explain your options and what happens next.
2. Free care assessment
A member of our care team will discuss your needs, routines, preferences and the things that matter to you. This helps us understand the support required and whether visiting care is suitable.
3. Begin your carefully matched care
If you decide to proceed, we’ll agree your personalised care plan and arrange a suitable carer or team. Your care manager will stay involved once visits begin.
Visiting care is arranged through our local branches. Check the areas we cover to find out whether we can support you where you live.
Get Our New Family Support Guide – Subscribe Now!
Support your loved ones with confidence. Download our all-new Family Support Guide – your essential resource for navigating care decisions and supporting elderly relatives at home.
✔️ Expert tips for families navigating care
✔️ Practical advice for planning and communication
✔️ Free instant download when you subscribe
Download now
Frequently Asked Questions
Visits start from 30 minutes. Depending on your needs, you might arrange one visit a week, regular morning and evening visits or several visits each day. The length and frequency of visits can be reviewed as your circumstances change.
A regulated care provider that delivers personal care is responsible for managing the service it provides, including care planning, carer supervision and the arrangements needed to deliver care. In England, providers carrying on regulated activities must register with the CQC.
An introductory agency typically introduces people to carers who provide care independently. Depending on the service and the responsibilities retained by the agency, registration requirements can differ. It’s worth asking who employs or engages the carer, who manages the care plan and who is responsible for supervision and cover arrangements.
Independent Age’s guide to choosing a home care agency explains what to consider when comparing providers.
If your circumstances change unexpectedly, we understand that you may need to arrange care quickly. Following an assessment, and subject to a suitably matched carer being available, we may be able to begin care within 24 hours.
The timeframe will depend on your needs, location and the support required. Our team will explain what may be possible for your circumstances.
Your preferences are an important part of the matching process. We’ll consider your needs, interests, location and any specific requirements you tell us about, alongside the experience needed to provide your care.
We aim to provide a regular carer or small team wherever possible. If the arrangement isn’t working for you or you’d like to discuss a different carer, speak to your care manager about the options available.
That depends on how much support you need. Visiting care costs are generally based on the length and frequency of visits and the type of support required.
If you need help for a few hours a week or at particular times each day, visiting care may be a suitable way to receive individual support while remaining at home. If you need support for much of the day or night, the cost of frequent visits can add up, and live-in or residential care may be worth comparing.
Your local council can also carry out a care needs assessment. If you have eligible care needs, a financial assessment can help establish whether the council may contribute towards your care costs.
