Cookie Policy

Cookies are small data files that websites use to collect basic information about you and your use of that website. This information is then used in turn to optimise the website and your user experience.

Some cookies enable sites to work, while others help you to learn about what people are browsing for on your site.

For example, a cookie can remember the items that you have placed into a shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.

Other cookies can tell someone if you come back more than once to their website. These are ‘persistent cookies’, which typically expire 3 years after your last visit unless you delete them from your device earlier.

We use cookies to ensure you get the most from your visit to this website. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help us to make the website better. By visiting this site, you agree to our use of cookies and other technologies. Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies we use and what they do:

a) Strictly necessary / essential – These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.

b) Targeting or marketing cookies – These cookies collect information about your browsing habits which are then used to supply you with targeted and personalised online advertising and marketing. They remember if you have visited a website and share this information with advertisers. They enable us to ensure that the content we provide on our site, is aligned to your browsing habits.

c) Functional cookies – These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.
For example If you ask for services based on your location, we sometimes store a cookie so that next time you visit, you won’t have to tell us again.

d) Performance / analytical cookies – These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure our website works well. For example We gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

A specific list of cookies we use on this site can be found below.

Google Analytics_ga – Analytics – Duration 2 years – This cookie is used to calculate visitor, session, campaign data and keep track of site usage for our site analytics reporting. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.

Google Analytics_gid – Analytics – Duration 1 day – This cookie is used to store information of how visitors use our website and helps in creating an analytics report of how the wbsite is performing. The data collected included the number visitors, the source where they have come from, and the pages they viisted (data is all stored anonymously).

Google Analytics_gcI_au – Analytics – Duration 2 months – This cookie is used by Google Analytics to understand user interaction with the website.

Google Analytics_gat / dc – Analytics – Duration 1 minute – This cookie is used by Google Analytics to distinguish users.

DoubleClick_test_cookie – Marketing – Duration 15 minutes – This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users’ browser supports cookies.

Microsoft_MUID – Marketing – Duration 1 year – Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.

Microsoft_uetsid – Analytics – Duration 1 day – This cookie is used to collect analytical information about how visitors use the website. This information is used to compile report and improve site performance.

JSESSIONID – Necessary – Used by sites written in JSP. General purpose platform session cookies that are used to maintain users’ state across page requests.

Facebook_fbp – Advertisment – 2 months – This cookie is set by Facebook to deliver adverts when you are on Facebook or a digital platform powered by Facebook advertising.

Facebook_fr – Advertisment – Duration 2 months – This cookie is set by Facebook to show relevant advertisment to our users and measure and improve those adverts. The cookie also tracks the behaviour of the user across the web on sites that have the Facebook pixel or Facebook social plugin.

Hubspot_hssrc – Necessary – This cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

Hubspot_hssc – Functional – Duration 30 minutes – This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

Hubspot_hstc – Analytics – Duration 1 year – This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

Hubspot_hubspotuk – Analytics – Duration 1 year – This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.

ResponseTap_adiV – Analytics – Duration 1 year – This cookie is set by ResponseTap. This provides us with the ability to link website visitor behaviour to telephone calls made to us as the result of a visit, in order to understand the effectiveness of the website. The cookie contains an identifier which is used to track a visitor over time.

ResponseTap_adiS – Analytics – Duration 30 minutes – This cookie is set by ResponseTap. This provides us with the ability to link website visitor behaviour to telephone calls made to us as the result of a visit, in order to understand the effectiveness of the website. The cookie contains an identifier which is used to help track a visitor’s path while they are on the website.

ResponseTap_adiLP – Analytics – Duration 30 minutes – This cookie is set by ResponseTap. This provides us with the ability to link website visitor behaviour to telephone calls made to us as the result of a visit, in order to understand the effectiveness of the website. The cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

Wix_XSRF-TOKEN – Necessary – Duration 2 months – This cookie is set by Wix website building platform and is used for security purposes.

We often link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Facebook and other popular social media or book-marking sites. But remember, these sites may use cookies that we do not control so be sure to check how they use your information.

If cookies are disabled on your device you will still be able to use most of this site. However, it may limit what you can do.

How you manage your cookies depends on your browser. If you would like to know more about cookies you can visit https://www.aboutcookies.org.uk/managing-cookies which explains in detail how they can work and can be managed.