Three simple steps to receiving Outstanding care
1. Call Us
Have a no obligation, confidential, conversation with one of our care experts to discuss your needs.
2. Free Assessment
A member of our qualified care team will then visit you or your loved at home to discuss your requirements.
3. Begin Care
Provided you want to go ahead with us, we will then match you with the best carer to meet your needs.
What is live-in care?
A professionally trained carer lives with you in your own home to provide full-time care whenever you need it. Live-in care is a wonderful, welcome alternative to residential care. No upheaval, no disruption and allows you to be independent, stay close to friends, keep pets and maintain all your hobbies.
Live-in care usually includes personal care, (washing, dressing, supporting morning and night-time routines), supervision of medication, helping with jobs around the house, cleaning, cooking and of course companionship.
With live-in care, a compassionate TrinityCarer will move into your home to provide you with round the clock assistance whenever you need it. Using our Matchcare Program, we carefully select a carer who will suit your personality and lifestyle so you develop a personal bond.
Live in care rated ‘Outstanding’
Our established service is regulated by the Care Quality Commission (CQC) in England and has achieved the highest ‘Outstanding’ rating for the quality of care we provide. Only 3% of homecare companies in England have achieved this rating. This means that you can be assured that you are receiving the very highest standards of care at home.
A responsive and flexible service
We appreciate that circumstances may mean you need to put care in place quickly. Our expert care team can set up live in care in as little as 24 hours, sometimes sooner. We will work with you and your family to ensure you have the right care team in place exactly when you need it.
A trusted homecare service
We know how important trust is when choosing a live in care provider. Many families who trust us to provide high-quality care to their loved ones have happily shared their experiences of our service on the rate and review website homecare.co.uk and on Working Feedback, giving us a 5 star rating.
Continuity of care
We have a dedicated team of carers some of whom have been working for Trinity for many years. This means they are committed to us, as we are to them which means they stay with us longer. For families this means that you get continuity and consistency of carers supporting your loved one, minimising disruption to daily life.
Local care teams close to you’
Whilst we operate throughout England, our live-in care service is delivered locally to you. Our care management team support carers and families on a regional basis, ensuring the highest levels of monitoring and support, whilst ensuring a personalised approach to care delivery.
Managed by a team of market leaders
Our clients, their families and our care teams are supported by central team of in-house professionals, including recruitment, client services, operations, finance, IT and marketing, which enables us to deliver the very highest standards of care and client experience.
Our Trinity live-in home care service ensures that we are fully responsible for every aspect of your care. This applies from the very outset of our home care service, firstly assessing your needs, then creating your bespoke care plan and providing all the ongoing support you require in between. If anything changes over time, we will be there every step of the way.
The perfect live-in carer for your needs
We know that everyone is different. That’s why we ensure that you or loved one will be matched with the perfect carer for them using our CareMatch Programme. We prioritise matching clients with carers that have the best experience for your unique needs, as well as similar interests, suitable cooking skills, and, of course, the right personality.
What you can expect from the Trinity team:
- A comprehensive care needs assessment undertaken by one of our qualified assessors
- A bespoke personal support plan, designed just for you
- A professional live-in carer, carefully matched to you using our CareMatch Programme so you can live in harmony together
- Full-time heartfelt care on a one-to-one basis
- A dedicated care manager at the end of the phone if you need someone to talk to
- Seven days a week on-call support
- Full confidence and knowledge in our services as we are rated ‘Outstanding’ by the Care Quality Commission (CQC).
Understanding live-in care
In the initial stages of our live-in care service, a friendly member of our team will carry out a care needs assessment and listen carefully to your needs. This gives us an insight into all of your requirements. We then use our specially designed CareMatch programme to introduce you to the right live-in carer who is employed directly through us.
We CareMatch you to a live-in carer and conduct regular supervisions and reviews to ensure you have the care you need. You will also have a dedicated care manager and full-time support from our care management team for any additional support. With Trinity’s live-in care service, our team is here to support your life’s journey in every way that we can.
Each carer receives training that both meets and goes beyond the statutory standards of the Care Certificate. As an approved training centre, our specialist training has been designed to prepare our carers for all aspects of delivering professional, heartfelt care. The course is delivered through a mixture of classroom training sessions, group discussions, workbooks, online learning, and practical supervision. This training is led by one of our qualified trainers and includes a range of modules covering, but not limited to, duty of care, working in a person-centred way, communication, privacy and dignity, fluids and nutrition, dementia, safeguarding, basic life support, health and safety, administering medication, handling information as well as infection prevention and control.
All of our carers go through a rigorous recruitment, selection and interview process. Our carers are selected based on their skills and experience but also their caring nature and soft attributes which are central to being a great carer. We only recruit less than 1% of the carers who apply to work with us.
Our carers complete classroom-based training as well as practical training and then must pass the Care Certificate within 12 weeks after they go out to their first placement.
The carers we employ come from all over the world. We have a diverse workforce who are all passionate about providing high-quality, person-centred care.
The care you receive will be matched to meet your holistic needs. If you need a carer who can cook, we will ensure that you are matched with a carer who has experience of cooking for clients.
Trinity Homecare was established in 1996, so has been providing high quality homecare services for over 25 years to families throughout the country.
There are two main differences between regulated care and introductory care. Regulated care, also known as a managed care service, typically employs their carers directly and is regulated by the Care Quality Commission (CQC). Introductory care, also known as self-managed care, matches clients with verified self-employed carers and they are not regulated.
- Speak with a live-in care provider like Trinity Homecare to enquire about a live-in care service
- Arrange an assessment at the home where care will be provided. At an assessment a Care Manager will then come to your home to assess you or your loved one’s needs – not just your care and support needs, but how you wish to live life and the things that are important to you in day to day living. This will help to evaluate the type and level of care required so that a care plan can be created.
- Our team will match your loved one with a suitable carer or carers if more than one is needed. The client and family will be shown a live-in carer profile of the best matched carer(s).
- The selected carer(s) will then move into the property and immediately begin to provid8 one-to-one care and support as outlined in the care plan.
- The carer(s) will work in the agreed shift pattern to provide care and support. At night, a daytime carer may be woken to support if the client wakes.
- Ongoing support from the management team will include regular supervisions, access to a care manager or coordinator, and 24/7 support from the office team. This ensures that the carer has the necessary support and resources to deliver high-quality care to your or your loved one. The care plan will be regularly reviewed by your dedicated Care Manager, to ensure it continues to meet your loved one’s needs and provides the right level of care and support, and that the carer has the skills and experience to meet your needs.
The Care Needs Assessment is carried out by your dedicated Care Manager who will take time to get to know you, your family, your needs, routine, and preferences. During this meeting, the Care Manager will gain an understating of all the tasks you require assistance with. They will also take time to look at your surroundings to ensure it is safe and everything is in place required to support you safely and effectively. All the information will be used to design a bespoke care plan for you as well as to provide valuable information to enable us to match the most suitable carer to you. The care needs assessment is a really good opportunity to ask any questions you may have and to be open if you have any concerns or reservations; the Care Manager will be there to support and guide you every step of the way.
The Care Needs Assessment is a thorough meeting to establish your care needs, routines and preferences as well as an opportunity to view the environment to ensure everything is safe and in place for us to provide care safely. This meeting can take up to 2hours, sometimes a little more if the individual is in hospital or a residential setting in which case we will need to complete an assessment of the person as well as the property. It can also take slightly longer if lots of family members attend with lots of questions or if the package of care is quite complex.
The assessment process is an ongoing one and, if anything changes or you remember anything important the care plan can be amended.
Typically we can arrange live in care within 24-48 hours (Monday to Friday). This does however depend upon the complexity of a person’s needs and everything being in place for the care package to be provided safely and effectively.
Yes, of course. We take great pride in carefully selecting and matching a live in carer that is right for you, considering your needs and preferences. Once your Care Manager is happy with the selection, we will send you a profile of the live-in carer so you can see their photograph and read about their background and experience. If you are happy, we will arrange for the carer to arrive on your chosen day, however if you would like to select an alternative carer, we will start the matching process again.
Once we have selected a carer we think is suitable to you, your needs and situation, we will send you their profile. We take great care in matching the right carer for you, so it is best to wait until we have a carer who matches but who is also available to start when you choose.
As our carers can be in another placement prior to arriving to you or your loved one, it is not possible to arrange a face-to-face meeting ahead of arrival. However, we can arrange for you to meet them via a video or voice call. We will always send you a profile of the carer that has been selected as a great match to you and your situation.
For live-in care, you must provide a secure, private room with basic furnishings like a comfortable bed and space for personal items. The room should be clean, safe, and exclusively for the carer’s use. You are also responsible for providing food, considering any dietary restrictions, and cleaning supplies. Meal costs are your responsibility and are not deductible from our fees.
Live-in carers are legally entitled to a two-hour daily break. If you or your loved one cannot be alone, alternative coverage options can be arranged at an extra cost. Carers also need uninterrupted sleep to enable them to provide the high-quality care you should expect, however they will be able to tend to emergencies.
Additionally, while carers won’t use your phones without consent, they should be allowed free internet access to use our TrinityConnect app, to be able to complete the paperwork associated with care delivery and to communicate with our care management team.
If you decide not to proceed with our services, please inform us as soon as possible. The Care Needs Assessment is completely free of charge and without obligation. If you decide not to proceed it is always helpful if you can tell us your reasons in case there is anything we could have done differently.
The length of time the carer stays will depend on whether the carer has any holiday booked and or if they are coming from another placement. Most carers tend to work for several weeks before taking a break. When a carer is taking a break, we will source an alternative carer to care for you until your dedicated carer returns. We aim to maintain as much continuity as possible.
You will meet your Care Manager at your initial care needs assessment and sometimes on the day care starts. You will see your Care Manager periodically and more often if there is a change in your care needs or circumstances. Care Managers and their supporting team are always available, so should you wish to arrange a meeting, please get in touch. The Care Manager will carry out a review meeting with you every three months.
Your carer is welcome to join your loved one or family member on their holiday. However, any expenses such as those related to transportation, insurance, and meals will be the responsibility of the accompanying carer.
Yes. Our live-in care service is here to ensure you can continue living the life you love at home. This includes jobs around the house, light cleaning, cooking, running errands and accompanying you on days out – our live-in carers can even support you on holiday. Most of our live-in carers do not drive, however, if we do source you a carer who drives, then they can drive you to your appointments in your own car. It is your responsibility to ensure that they have the appropriate licence and insurance.
Whilst we endeavour to meet your requirements for a carer, we cannot guarantee to introduce you to a live-in carer who can drive. If you would like your carer to drive your vehicle, it will be your responsibility to ensure that they have the appropriate licence and insurance. We cannot accept liability in respect of any costs, fines, penalties, or claims incurred by the carer.
Yes, your carer can walk your dog and feed your pets. As long as we know this is a requirement, we will include it in the care plan and ensure that your carer is happy to do this. Some carers are allergic to animals so we must know if pet care is required.
Your carer can assist with your medications as needed. During the Care Needs Assessment, your Care Manager will need to see a list of your medications and will detail the carers involvement in supporting you within the care plan.
While the live-in carer resides in your home, their work schedule does not demand round-the-clock availability. A typical day is structured into contact/work hours and non-contact/downtime, tailored to align with your daily routines and preferences. On average, a carer typically engages for 8-12 hours per day, with a mandatory two-hour break. Should additional contact hours be necessary, we may recommend the introduction of extra live-in or visiting carer. We consistently reevaluate your requirements to ensure that the level of care provided evolves with changing needs.
Carers are entitled to a minimum of 14 hours of weekly break time, usually distributed as 2 hours per day. However, this arrangement is flexible, accommodating situations like family visits or a client’s participation in day centre activities, allowing for alternative break schedules. Ideally, these breaks should occur during daylight hours, enabling the carer to temporarily leave the premises. This facilitates errands and a well-deserved opportunity for rest and rejuvenation. In cases where the client cannot be left unattended, and it falls within the coverage area of our visiting care branch, we can arrange a visiting carer to cover these breaks. If this option is not viable, the responsibility falls upon the family to secure or cover break-time care, with separate charges applicable in addition to the live-in care costs.
It is not uncommon for a live-in carer to be woken during the night to deliver care and, if this happens, the carer will duly support as needed. There will be a disturbed nights fee which will be clearly outlined on your Fee Schedule.
If regular waking occurs, we are also able to provide overnight care by means of another live-in carer, or visiting carer if the person receiving care lives within one of our visiting care service areas.
The cost of food for the live-in carer is to be covered by the client, unless speciality foods are required, in which case the carer will incur the extra cost. If you wish to eat in your own company or with the carer, that is your choice. This can also be noted as a part of your care plan. Whatever your preferences, our experienced carers are more than happy to accommodate.
We take great care when selecting a carer to meet your care and support needs. However, if you find you would like a different carer, we will look to replace them as soon as possible. It is always best to be honest and inform your care manager of your feedback to enable us to find an alternative carer that is better suited to you.
If the person receiving care passes away, the carer will be there to support you and the family through the difficult time. Some families choose to keep the carer in place to help make arrangements; others prefer for the carer to leave. It really is up to you. We charge for the 7 days following the day of the death.
Our live-in care starts from £1,400 a week for those with very low needs. Our respite care is from £1,652 a week. Our minimum respite term is 1 week.
For live-in care, all bank holidays (including substitutes), Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day will be charged at double the prevailing prices.
We ask that you pay by direct debit which can be set up easily ahead of care starting. For live-in care we require payment of the first two weeks to be paid before care starts which can be paid by bank transfer or by a credit card over the phone. You will then be invoiced every two weeks in advance. Those who do not wish to pay by direct debit will incur a 5% surcharge.
We cover the live-in carers’ travel costs to your home. You do not have to pay. However, if you ask the carer to travel with you or for you from your home, then their travel costs must be covered by you. If you ask a carer to use their own car on your behalf, even if you are not in the car, a mileage charge of 45p per mile will be charged.
If you are thinking of cancelling or have anything at all you are not happy with, it is best to speak to your Care Manager first. They will do everything they can to support you and resolve any concerns you may have.
You may cancel the agreement with us immediately at any time within the 14 day cooling off period and only have to pay for those 14 days. Once the cooling off period has ended, you must give us 14 days’ notice on any cancellation, and you will be charged 100% of the fees for all care scheduled for this period, unless you are admitted to hospital on short notice.
A detailed cancellation policy will be outlined in your terms and condition document. Our friendly team are more than happy to go through any questions you have before you sign an agreement with us.
Talk to us today
At Trinity Homecare, our ultimate goal is to enrich your lifestyle in the comfort and familiarity of your own home. This allows you to live the independent lifestyle that you love without the daunting thought of moving into a care home. We are here to support you with various different forms of live-in care.