“I live overseas, thousands of miles away from my elderly mum. As she has Alzheimer’s, I understand that whenever I ring her for a chat she may be unable to express how she is doing. I now have access to TrinityCarers’ notes, it has helped me to feel so much more connected. I appreciate their honesty, they make a note of her more confused days. They also record specific problems like her arthritis pain, lost spectacles, washing problems etc. Most of all I feel as if my mum is getting daily contact with the Trinity girls, I do so appreciate that. The notes are a wonderful method of somehow having a view across the miles of how my mum seems.” - TrinityConnect Next of Kin User
Your Personal Care Plan, medication records, day-to-day care records, medical information and emergency contacts.
The app will store information as encrypted data which makes it incredibly safe.
The app requires the user to identify themselves and input a password before they will be able to access it. This enables us to control who is able to access your confidential records.
In order to update us or request any changes to the personal support plan, please contact your Care Manager. Your Care Manager will post a message which will appear as an update in the ‘Latest Updates’ area on the app. You, your loved one and your TrinityCarers will be able to view this message. Alternatively, any changes can be discussed with your Senior TrinityCarer during the regular client review.
When you open the app and sign in, select Trinity Home Care Customer Record, then Case Forms, then you can choose to view either the ‘Client Overview’ or ‘Emergency Contacts’.
The ‘Client Overview’ contains all the information you would like us to know about your background, interests, loved ones, spirituality and wishes. The ‘wishes’ section will enable you or your loved one to outline what the most important things to you are and how we can support you to achieve them. The ‘Client Overview’ also gives you an opportunity to outline any particular house rules and requirements.
To benefit from the TrinityConnect app live view, it’s important to ensure that keep your device is synchronised regularly.
When you open the ‘Access Planning’ App and sign in, click on the three horizontal lines in the left top corner, click Settings, then click Clean Sync, then click OK. The app will start the synchronising process and it’s best to leave the app to completely finish synchronising before using the app again.
If you receive support from our Visiting home care team, your TrinityCarers will use the app to log in and out of your visit by scanning a QR code (on your Personal Support Plan) and once they are logged in, they will be able to view the activities they need to complete during the visit. They will use the app to confirm the activities they’ve completed and add any notes for your care management teams to see.
If you receive live-in home care, your TrinityCarer will use a mobile device to view your daily routine and which activities need to be completed during morning, lunch, afternoon and evening times. Your TrinityCarer will confirm the activities completed on the app and they will make any notes to be viewed by your care management team.
If you’d like to see how your TrinityCarers are using the TrinityConnect app, videos are available on our YouTube channel.
Talk to us today
At Trinity Homecare, our ultimate goal is to enrich your lifestyle in the comfort and familiarity of your own home. This allows you to live the independent lifestyle that you love without the daunting thought of moving into a care home. We are here to support you with various different forms of live-in care.
Call us now in confidence for a free quotation with no obligation to discuss your live-in home care needs.