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We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. Please see the section on ‘Your rights’ for more information.
We are Trinity Care at Home Ltd trading as Trinity Homecare. We are part of Trinity Homecare Group Ltd and details of our companies are located on the Contact Us page of our website. In order that we can provide care and support services to the people we support we collect and use certain personal information about you.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (“GDPR”), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.
As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:
If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please see ‘How to contact us’ below.
Please note when we refer to:
When you enquire about our care and support services and during the course of providing care and support services to you we collect the following personal information when you provide it to us:
When using our website, we collect standard internet log information including:
Please be aware that our website may provide you with links to other websites. If you follow a link to any other website please note they have their own privacy promises. We do not accept any responsibility or liability for the privacy and security practices of such third-party websites and your use as such is at your own risk.
We also obtain personal information from other sources such as:
We use your personal information to:
We regularly share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.
We will share your personal information with other Trinity Homecare Group companies in so far as it is necessary to provide our services.
We will not share, sell or trade your personal information with any other third party.
In order to deliver our service to you we rely on third parties to provide specialist support to us. To provide this support they will have access to, or a duty of care over your personal information. These providers are:
Data archiving companies – responsible for the secure storage and destruction of records. These providers are under a written contract to ensure the same level of privacy and security that we promise to you.
Data such as your existing information is shared within the Trinity Homecare group of companies in order that the services we provide to you can continue across the group. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You have the right to ask us to erase your personal information in certain circumstances.
The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.
The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.
We rely on the following grounds within the GDPR:
as the lawful basis on which we collect and use your personal data and special category data (such as your health).
We also rely on Article 6(1)(f) of GDPR to process your personal information in pursuit of our legitimate interests, which includes marketing purposes, corporate due diligence and financial modelling, service development and innovation so we can continue to develop and improve our services.
All your personal data is stored and processed on systems that are within the European Economic Area (EEA) or offer the same level of legal protection and rights over your data.
In certain situations, we transfer your personal information to the following countries which are located outside the European Economic Area (EEA).
This is done in order to provide our employee or introduced care worker with your name, address, contact details and care needs information which they require to deliver a safe service. This information is only shared once you have accepted the individual as part of the service we provide.
This international transfer is under Article 49(1)(b) – the transfer is necessary for the performance of a contract between the data subject and the controller.
Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information please contact us (see How to contact us below).
Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
You can contact us by:
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 3 days for this to take place.
The confidentiality and security of your information is of paramount importance to us. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We hope that we can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
This privacy notice was published on 23rd May 2018 and last updated on 25th June 2018.
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).