6 Apr 2016
Training news at Trinity
We are making a big commitment to training “We’re making a big commitment to training,” says Head of Operations, Derek Brougham. “We want all our staff to be the best
Trinity Homecare is an owner-managed business. The two directors are supported by an exceptional management team comprising a senior operations manager, registered care managers, group HR manager, specialist recruiters, trainer, IT and finance staff. Together we manage a fantastic front line team of care managers, team leaders, care coordinators, nurses, senior carers, hourly care, live-in care and complex care workers.
As the chairman and a co-owner of Trinity Homecare Group since 2012, my personal objective is to support our dedicated team to craft the UK’s leading care agency. My greatest passion is to develop a real alternative to the care home market, driven by the belief that most elderly people would rather stay accommodated within their own homes for as long as possible, retaining their independence and local friendships.
I have been lucky enough to have a diversified career with a consistent focus on delivering excellent customer service in a number of companies including Marks & Spencer, Autoglass, Homeserve and Connaught, where I held main board positions. Outside work I enjoy watching or ideally taking part in most competitive sports, seeing the world and having fun with my family and friends…continuing to tick things off my “bucket list”.
I have been the proud co-owner and a director of Trinity Homecare Group since May 2012. My aim is create the UK’s most respected homecare agency, enabling our clients to retain their independence within the comfort of their own homes. Clear values, strong leadership and a commitment to attracting the best carers are fundamental to my beliefs.
Prior to Trinity, I established an award winning domiciliary care agency, Better at Home, which was awarded Outstanding Employer of the Year for two consecutive years. I have always been passionate about providing great customer service and started my career with Accenture as a management consultant. I have a first class degree in Business Administration from the University of Bath.
Outside of work, I enjoy endurance sports and am desperately trying to set a new personal best at triathlons in order to keep up with my fast growing kids.
My background is in the retail services industry for 30 years where I held a number of senior management positions. I have worked extensively in the Surrey and South-west London area for over 15 years. I have always been passionate about providing excellent service, developing people and building great teams. I am proud to part of the Trinity Homecare team. Outside of work I spend most of my time with my family of teenage kids and with our parents. I enjoy most sports notably football cycling and when I can music.
Andrea is the Registered Care Manager of our hourly Care at Home service having previously worked as a Care Manager and Care Needs Assessor in our Live-in Care team. She has worked in care since 1987, originally with children and for the last 8 years with older people. She has qualifications in end of life care and dementia. Sadly, Andrea lost her mother in 2007 and father in 2013 to dementia. This personal experience has given Andrea tremendous empathy, which is one of the reasons we consider her to be such a vital member of the team.
Marissa is our Live-in Care Service Manager. Having spent two years working as a live-in carer for Trinity, she knows what it takes to achieve the high standards required. She now manages a team of five live-in care managers and spends much of her time matching care workers to clients, a job she really enjoys ‘It’s such an important part of our offering. Our objective is to create a happy and productive partnership between care workers and clients where clients really feel they are enjoying life with their carer, as well as feeling comfortable, safe and well looked after. The care worker has to feel happy too, of course, to make the relationship work on all levels and long term. It’s a real challenge to achieve a perfect match.’ Marissa’s specialism is in dementia, both as a result of her professional as well as her personal experience. ‘Both my grandparents suffered from Alzheimer’s. The experience has given me a real insight into the impact of this condition, not only on the individuals themselves but across the whole family.’ In a past life, Marissa achieved a diploma in Professional Cookery and Kitchen Management and having worked in this industry for several years, is very used to running teams under pressure.