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Carer training, learning and development to support our staff

At Trinity Homecare, we’re committed to supporting our staff with carer training, learning, and development. Under our learning programme, there is less emphasis on ‘teaching’ and more value is given to a collaborative learning experience and supporting our staff through their own journey of developing knowledge, values and skills.

“I believe learning is an active, participative process rather than a passive process of filling you with information.”

Mike Smith, Managing Director

NCFE approved

We’re an approved training centre with the NCFE and this enables us to offer our staff the opportunity to pursue industry-recognised qualifications – QCF Level 2 & 3 in Health & Social Care.

Collaboration with local colleges

At Trinity Homecare, we have teamed up with Epsom’s College of Further and Higher Education (NESCOT College) to offer courses contributing towards a Diploma Level 2 in Health and Social Care for all staff. These courses are available after completion of our in-house initial Care Certificate training, and offer the opportunity to further develop your knowledge and skills to offer specialist care for a variety of conditions and circumstances.

Specialist Training

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Carer training, learning & development

The key stages to the Trinity Homecare learning and development programme:

  • Trinity Care Certificate Pathway
  • Trinity Mandatory Care Assistant Training Pathway
  • Trinity Advanced Care Training
  • Specialist Care Training Courses
  • Level 2 & 3 Diploma in Health and Social Care
  • Trinity Management Development Programme

Care Certificate Pathway

All Homecare Assistants and front-line care staff employed through our managed care service will undertake the Trinity Homecare Care Certificate. This provides a passport to a career in health and social care.

“I believe the agency’s staff training is outstanding when compared to other providers I deal with.”

Community professional as told to the Care Quality Commission during our most recent inspection

Our Care Certificate training course takes place at our dedicated training centre and is led by one of our qualified trainers. As well as classroom modules, learning also takes place via practical exercises and assessments of competence in the workplace. Our Care Certificate course normally runs Monday to Thursday and after an initial induction. We also have weekend training available to those who may need more flexibility. The training includes the following modules:

  • Understanding your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Working in a person-centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disabilities
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and safety
  • Handling information
  • Infection prevention and control
  • Medication*
  • Moving & Handling*

*These are additional modules over and above the 15 standards set out by Skills for Care.

Self-employed live-in carers placed through our Self-managed live-in care service are responsible for funding and ensuring their own training is kept up to date.

Mandatory Care Assistant Training Pathway

Our Mandatory Care Assistant Training Pathway is a legislative obligation that we have to ensure that you remain compliant and confident in your training over time. Our Madatory Care Assistant Training Pathway can be completed at our training centre or you can work remotely via e-learning.  The objectives of our Mandatory Care Assistant Training Pathway are:

  • To deliver refresher and top-up training to ensure that staff have the skills and knowledge to deliver care to a high standard
  • To benchmark staff against the Care Certificate standards, and where skills and knowledge are deficient, top up by training and development.
  • To ensure full compliance with the Health & Social Care Act

Typical modules include:

  • Basic life support
  • Medication management
  • Moving & handling of people and loads
  • Infection prevention and control
  • Health & safety
  • Safeguarding of adults
  • Food Safety Level 1

Trinity Advanced Care Training

Our Advanced Care Training is offered in partnership with Nescot College and the objectives of the course are:

  • To provide specialist care training tailored to our client needs
  • To provide a pathway to Level 2 QCF in Health & Social Care

The course requires completion of three modules which can be chosen from:

  • Dementia training
  • Palliative and end-of-life care
  • Pressure ulcer prevention
  • Medication management
  • Mental Capacity Act & DOLS
  • Mental health awareness

Not only is the Advanced Care Training course an opportunity to develop your knowledge and skills, but Trinity recognises and rewards your development with increased pay and incentives.

Specialist Care Training Courses

At Trinity Homecare, we have developed a selection of training courses in partnership with leading organisations in their respective fields to support our Care Assistants to develop their knowledge and skills for specialist care.

Dementia care – The UKHCA and the Alzheimer’s Society worked in partnership to create this ‘Dementia Training for Homecare’ course, which contains five modules taught over two days. The course is designed to support home care assistants as they develop their knowledge and understanding of all aspects of dementia care. We’re proud to offer this opportunity to our care staff and this dementia training course is available to all of our care teams.

Levels 2 & 3 in Health and Social Care

The opportunity to pursue a Diploma in Health and Social Care is available to Care Assistants who have successfully completed their Advanced Care Training. The work completed for the Advanced Care Training course will count towards the Level 2 & 3 Diploma and not only is this an opportunity to develop your knowledge and skills, but Trinity recognises your development with increased pay and incentives.

Trinity Management Development Programme

The objectives of the Trinity Management Development Programme are to:

  • Enable learning for our office team
  • Facilitate meaningful personal development
  • Help people to identify and achieve their own personal potential

The Management Development Programme comprises mandatory and optional training depending on need and role. Typical modules may include:

  • Team leadership
  • Objective setting
  • Conflict resolution
  • Building resilience and sustainable team performance
  • Motivating your team
  • Challenging conversations and how to manage them
  • Employee engagement
  • Time management

At Trinity Homecare, we understand that many of us simply want to provide care and enrich the lives of others to the very best of our ability, and that gaining qualifications may not be your main motivation for your career in care. Whatever made you decide to pursue a career in care, Trinity Homecare will support you all the way!


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