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Complex Care

Complex home care services support a person who has substantial and ongoing health needs, usually with a combination of live-in and visiting care services. Complex care is also known as continuing care.

What is complex care? 

Complex care is a holistic care service that provides support in all aspects of the physical, clinical, cognitive and social needs of our clients. Trinity’s care managers offer support with complex medical needs, and our professional care assistants provide a one-to-one care service enabling complex care clients to remain in their own homes with dignity and independence. 

Trinity offers bespoke complex care services to clients with a range of different needs. From heartfelt companionship and support with light domestic tasks to specialist care and bespoke support for different medical conditions. Our complex home care services are holistic, flexible and beneficial service for those with ongoing needs.

Which conditions does complex care support?

Any complex care client has a unique set of requirements and needs. At Trinity, we see everyone as an individual with their own needs and wishes, and our care is designed to be entirely bespoke. We ensure that our services are clearly outlined in an individual care plan, which is regularly reviewed and updated. Visiting care, live-in care, and a combination of the two, are all entirely flexible services to accommodate for changing needs and wishes over time.

Our specialist complex care services are entirely flexible. We can provide short visits, full-time care and a level of care that is anywhere in between. We have extensive experience caring for a wide variety of conditions and disabilities, including the following:


specialist live-in care complex care

Complex home care services at Trinity

At Trinity Homecare, we’re passionate about ensuring that our clients are able to continue living in their own homes with dignity and independence. Our bespoke complex care services are overseen by a care manager and supported by a team of specially trained and highly skilled TrinityCarers.

We work in partnership with our clients’ clinicians and other advisers (such as clinical commissioning groups, local authorities and the wider NHS as well as with private individuals and independent case managers) to ensure that our care is entirely tailored to the medical needs and personal wishes of the individual.

Our complex care approach

At Trinity Homecare, we enable our clients to live independently with their desired lifestyles. Our team has extensive experience in working with clients with a wide range of healthcare needs. Our specialist complex care approach is straightforward, enthusiastic and reliable and we are rated outstanding by the Care Quality Commission. We seek to invest in generating strong relationships with our clients and their families and developing personal trust between both our team and our clients. 

Our team

We are immensely proud to have a team which has a huge depth of experience in complex home care services. This, alongside our unrelenting enthusiasm to make a difference to the lives of our clients and their families, makes us a go-to choice for complex care. Our care teams all share a broad range of specialist experience and the dedication to making a difference in peoples’ lives every single day.

Value for money

Our complex home care services are competitively priced and represent a substantial saving for commissioners in comparison to caring for individuals in residential environments. With our bespoke complex care services, you only pay for the time that you require, helping you find a cost-efficient care solution that makes all the difference. 

We take into account the complexity of the individual care package and the specialist requirements from our team. Home-based care provision is both more cost-effective and a strong preference for clients and their families as they find peace of mind that you are happy and safe at home. 


How does complex care work?

At Trinity, our clients are typically referred to us from an NHS Clinical Commissioning Group (CCG) or from an independent case management company. However, we also work with local authorities and directly with privately funded clients. Below breaks down the process of Trinity’s bespoke complex care: 

Enquiry and assessment

When we receive a referral or an enquiry, we make an appointment to meet the client and their family at the earliest opportunity. During this appointment, our care manager will carry out a detailed risk and needs assessment. We use this assessment as a basis for estimating the cost of providing care but, most importantly, as the initial basis for the client’s individual care plan. 

At the earliest possible stage, we will introduce our dedicated care manager who will lead and oversee the client’s care. They will then be the primary point of contact for all aspects of our services.

Once we have agreed on requirements with the client, the client’s family and the commissioner, we then begin organising and establishing the provision of care, including the following:

  • Recruitment of care staff that are matched to the specific needs of the client and trained accordingly under the supervision of our clinical specialists;
  • Training of a team leader who acts as a key worker within the direct care team;
  • Introductions of care staff to the client and family members as appropriate;
  • Identification of specialist care needs and matching with the appropriate healthcare professional;
  • Establishment of an efficient and consistent rota; and
  • Access to 24-hour on-call support services

Individual care plan

An individual care plan is the centrepiece of the bespoke complex care service. We take the time and the necessary diligence to ensure that the clinical and personal aspects of our service are documented and agreed in conjunction with the needs of the client (as well as the interests of family members, existing carers, commissioners and other healthcare professionals that are involved). 

Once the plan and funding for the complex home care services has been agreed, we will prepare a client contract to outline all roles and responsibilities.

Getting started – ‘the paperwork’

There are various documents and papers that will be prepared for each client and provided to the client and/or family members upon commencement of services, as follows:

  • Agreed individual complex care plan
  • Documented risk assessments and care assessments
  • Emergency contact sheet
  • Complaints and compliments forms
  • Advocacy information
  • TrinityConnect information

Regular review of our services

One of our dedicated managers will visit the client regularly and contact them every month to make sure they’re receiving the best quality and level of care.


Why choose Trinity complex care?

We’ve been providing heartfelt and specialist complex care for over 20 years and offer a wealth of knowledge in treating a variety of conditions. We’re personal, we’re caring and we’re trusted to provide the heartfelt helping hand that you need to remain happy in your own home. 

Value for money

Our clients want to be able to live at home rather than in a hospital or other healthcare facility. Our commissioners want to procure services that give value for money. We believe we provide a ‘best-in-class’ service for complex home care at and our pricing is substantially lower than can be achieved in a residential care setting.

We love what we do and it shows

We are passionate about the substantial positive impact that our care has on our clients. There is nothing more rewarding than seeing an individual living back at home with their family or making progress with their condition. Especially when we have played a big part. This is why our team come to work every morning and we want to provide our services to as many people as we can. You will see that our team is committed, enthusiastic and compassionate to providing specialist complex care. 

We are always looking for new opportunities to develop what we do

There is a rapidly growing demand for the delivery of high-quality care to people at home and an almost endless range of differing needs. We are constantly seeking to develop and improve what we can do to help and our staff are actively encouraged to suggest improvements and innovations. We actively also actively seek feedback from our clients and commissioners.

 nurse led complex care

Contact us today 

If you require specialist complex care in the safety, comfort and familiarity of your own home, then look no further. Our team is on hand and ready to provide you with the flexible complex home care services that are a much-preferred option to residential settings. We help you maintain your independence in your home surroundings through heartfelt care. Contact a friendly member of our team today to discuss your complex care needs. 



Contact us to discuss your needs with one of our qualified care needs assessors.

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