5 Jul 2016
Complex Care FAQs
Clients receiving complex care have substantial and ongoing healthcare needs as a result of chronic illness, disabilities or following hospital treatment.
Complex care is a type of care service which supports a person who has substantial and ongoing health needs, usually with a combination of live-in and visiting care services. Complex care is also known as nurse-led care or continuing care.
Complex care is a holistic care service, providing support in all aspects of the physical, clinical, cognitive and social needs of our clients. Trinity’s lead nurse offers support with complex medical needs, and our professional care assistants provide a one-to-one service enabling complex care clients to remain living in their own homes with dignity and independence. From heartfelt companionship and support with light domestic tasks, to specialist care and bespoke support for medical conditions, complex care is a holistic and beneficial service for our clients with ongoing needs.
At Trinity Homecare, we’re passionate about ensuring that our clients are able to continue living in their own homes with dignity and independence. Our nurse-led home-based healthcare services are overseen by a lead nurse and supported by a team of specially trained and highly skilled TrinityCarers.
We work in partnership with our clients’ clinicians and other advisers (such as clinical commissioning groups, local authorities and the wider NHS as well as with private individuals and independent case managers) to ensure that our care is entirely tailored to the medical needs and personal wishes of the individual.
We are passionate about enabling our clients to live independently and to achieve their desired lifestyles. We have extensive experience of working with clients with a wide range of healthcare needs and we believe you will find our approach to be straightforward, enthusiastic and reliable. We seek to invest in generating strong relationships with our clients and their families.
We are immensely proud to have a team which has both a huge depth of experience in home-based complex care services but also an unrelenting enthusiasm to make a difference to the lives of our clients and their families. Our care teams all share a broad range of specialist experience and the dedication to making a difference to peoples’ lives every day.
Our services are competitively priced and represent a substantial saving for commissioners in comparison to caring for individuals in residential environments. We take into account the complexity of the individual care package and the specialist requirements from our team. Home-based care provision is both more cost-effective and a strong preference for clients and their families.
At Trinity, our clients are typically referred to us from an NHS Clinical Commissioning Group (CCG) or from an independent case management company. However, we also work with local authorities and directly with privately funded clients.
When we receive a referral or an enquiry, we will make an appointment to meet the client and their family at the earliest opportunity. During this appointment, our lead nurse will carry out a detailed risk and needs assessment. We use this assessment as a basis for estimating the cost of providing care but, most importantly, as the initial basis for the client’s individual care plan.
At the earliest possible stage, we will introduce our dedicated lead nurse who will lead and oversee the client’s care and be the primary point of contact for all aspects of our services.
Once we have agreed requirements with the client, the client’s family and the commissioner, we then begin organising and establishing the provision of care, including the following:
An individual care plan is the centrepiece of the complex care service. We take the time and the necessary diligence to ensure that the clinical and the personal aspects of our service are documented and agreed in conjunction with the needs of the client ( as well as the interests of family members, existing carers, commissioners and other healthcare professionals that are involved). Preparation of the care plan starts with spending time in the home or, where applicable,
Once the care plan and funding has been agreed, we will prepare a client contract to outline roles and responsibilities.
There are various documents and papers that will be prepared for each client and provided to the client and/or family members upon commencement of services, as follows:
One of our dedicated managers will visit the client regularly and contact them every month to make sure they’re receiving the best quality and level of care.
Any complex care client has a unique set of requirements and needs. At Trinity we see everyone as an individual with their own needs and wishes, and our care is designed to be entirely bespoke. We ensure that our services are clearly outlined in an individual care plan, which is regularly reviewed and updated. Visiting care, live-in care, and a combination of the two, are all entirely flexible services to accommodate for changing needs and wishes over time.
We can provide services from short visits through to full time, live-in care and we have extensive experience of a wide variety of conditions or disabilities, including the following:
We’ve been providing heartfelt and specialist complex care for over 20 years.
Our clients want to be able to live at home rather than in a hospital or other healthcare facility. Our commissioners want to procure services that give value for money. We believe we provide a ‘best-in-class’ service for complex care at home and our pricing is substantially lower than can be achieved in a residential care setting.
We are passionate about our nurse-led service and the substantial positive impact that it has on our clients. There is nothing more rewarding than seeing an individual living back at home with their family or making progress with their condition when we have played a part. This is why our team come to work and we want to provide our services to as many people as we can. You will see that our team is committed, enthusiastic and compassionate.
There is a rapidly growing demand for the delivery of high-quality care to people at home and an almost endless range of differing needs. We are constantly seeking to develop and improve what we can do to help and our staff are actively encouraged to suggest improvements and innovations. We actively also actively seek feedback from our clients and commissioners.
Contact us to discuss your needs with one of our qualified care needs assessors.Contact us