6 Apr 2016
Training news at Trinity
We are making a big commitment to training “We’re making a big commitment to training,” says Head of Operations, Derek Brougham. “We want all our staff to be the best
At Trinity Homecare, we have invested in pioneering technology to ensure we provide the highest standards of service to all of our clients – a service that is personal, trusted and caring. Here, you can find out more about our latest initiative, which will help our transition to paperless records in 2018. There will be many benefits for our clients, their next of kin and our care staff.
We also encourage you to read on and visit the Trinity Homecare YouTube channel to see some practical videos of how our new technology works. If you have any questions, please contact your care manager in the first instance.
TrinityConnect is our system which will act in the same way as your ‘Personal Care Plan’ folder. Your personal care plan, visit details, visit notes, medication records, contact information and medical information will be stored digitally and your TrinityCarers will update it via an app on their tablet or mobile phone at each visit.
TrinityConnect will help us to provide you with more consistency in the support you receive. It will enable us to improve communication between your TrinityCarers and your care manager by sharing information as a live feed. Having this live screen in the office will enable your care manager to monitor visits in real time and respond faster to any issues, missed visits, or alerts raised by your TrinityCarers.
At Trinity Homecare, we’re committed to supporting everyone through life’s journeys. By introducing TrinityConnect, we will increase the transparency of our services to ensure that we’re able to provide you and your loved ones with peace of mind.
Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act.
TrinityConnect will also allow our TrinityCarers to record notes more efficiently rather than writing them out by hand, which will enable them to spend more quality time with you.
We’re always looking for more ways to reduce our impact on the environment and switching to the TrinityConnect software will also help us to reduce the amount of paper we use.
*We are looking for people to pilot this access in the New Year. Please contact your Care Manager if you are interested in being part of this pilot.
Your personal care plan, medication records, day-to-day care records, medical information and emergency contacts.
Your care manager will be able to authorise access for individuals which have been approved. Initially, these individuals will be your care manager and your TrinityCarers.
We appreciate that family members and loved ones may wish to access the app to monitor the care that you’re receiving. At Trinity Homecare, we are committed to providing transparency and peace of mind for you and your loved ones, so we will be trialling a feature which will enable your next of kin to access your information.
If the trial is successful, access may be extended to medical professionals to improve communication and ensure that the care you’re receiving from us is individually tailored to support your health and wellbeing.
Access for anyone other than yourself and your Trinity Homecare team will only be given upon your request and after we have received your consent.
Please contact your care manager if you would like to be part of this pilot.
The app will store information as encrypted data which makes it incredibly safe.
The app requires the user to identify themselves and input a password before they will be able to access it. This enables us to control who is able to access your confidential records.
If you have any questions or concerns which your TrinityCarers are unable to answer, please contact your care manager and they will be able to assist you.
As of 27th December, we will be starting to use an app to sign off medications electronically.
TrinityCarers will start to see a list of each medication that needs to be prompted or administered during the care visit as well as information on dose and any special instructions etc. TrinityCarers will now be required to log each medication as completed/not completed to ensure that medication is taken at the necessary times.
The list of tasks which need to be completed will look like this:
By clicking on a task (e.g. Omeprazole 10mg capsules), more information regarding dosage and instructions will appear. This is where tasks will be marked as completed or not completed:
Updates and records will appear like this:
MAR charts and medication records will no longer be written out on paper as we transition to this paperless system. We will be migrating individual customers to paperless records during January and the date of the cut-over will be clearly recorded on the app.
TrinityCarers will use their mobile devices to log their arrival, departure and completed tasks using our TrinityConnect system which uses an app. TrinityCarers will have all the tasks that need to be completed at their fingertips. TrinityCarers are required to mark each task as completed on the app and the completion of tasks will be monitored by the care coordinator and care manager in real time.
As of the 18th December, paper records of daily care notes will be replaced with electronic records (click here to view our video guide on completing tasks on the app).