6 Apr 2016
Training news at Trinity
We are making a big commitment to training “We’re making a big commitment to training,” says Head of Operations, Derek Brougham. “We want all our staff to be the best
Important: Our staff are vaccinated- Find out how we are keeping our clients and workers safe during COVID-19
At Trinity Homecare, we have invested in pioneering technology to ensure we provide the highest standards of service to all of our clients – a service that is personal, trusted and caring. We use our new digital system called TrinityConnect to improve the home care services you receive from us here at Trinity Homecare.
Our new digital system TrinityConnect is accessed by an app and this will be how we record all aspects of your care on a day-to-day basis. This exciting new initiative has many benefits for our clients, their next of kin and our care staff.
TrinityConnect is our system which will act in the same way as your ‘Personal Care Plan’ folder. Your personal care plan, visit details, visit notes, medication records, contact information and medical information will be stored digitally and your TrinityCarers will update it via an app on their tablet or mobile phone at each visit.
TrinityConnect will help us to provide you with more consistency in the support you receive. It will enable us to improve communication between your TrinityCarers and your care manager by sharing information as a live feed, to respond faster to any issues, missed visits, or alerts raised by your TrinityCarers. Upon your consent, your next of kin will be able to view your care records on the app – ensuring that we’re able to provide you and your loved ones with peace of mind by increasing the transparency of our services.
Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act.
Your care manager will be able to authorise access for individuals which have been approved. Initially, these individuals will be your care manager and your TrinityCarers.
We appreciate that family members and loved ones may wish to access the app to monitor the care that you’re receiving. At Trinity Homecare, we are committed to providing transparency and peace of mind for you and your loved ones, so we’re delighted to offer your next of kin the opportunity to access your care records on TrinityConnect (upon your consent).
Access for anyone other than yourself and your Trinity Homecare team will only be given upon your request and after we have received your consent.
If you have any questions or concerns which your TrinityCarers are unable to answer, please contact your care manager and they will be able to assist you.
We also encourage you to read on and visit the Trinity Homecare YouTube channel to see some practical videos of how our new technology works. If you have any questions, please contact your care manager in the first instance.