Important: How we can help you during COVID-19

Improving home care services with technology

At Trinity Homecare, we have invested in pioneering technology to ensure we provide the highest standards of service to all of our clients – a service that is personal, trusted and caring. We use our new digital system called TrinityConnect to improve the home care services you receive from us here at Trinity Homecare.

 

How are you using technology to improve home care?

Our new digital system TrinityConnect is accessed by an app and this will be how we record all aspects of your care on a day-to-day basis. This exciting new initiative has many benefits for our clients, their next of kin and our care staff.

What is TrinityConnect?

TrinityConnect is our system which will act in the same way as your ‘Personal Care Plan’ folder. Your personal care plan, visit details, visit notes, medication records, contact information and medical information will be stored digitally and your TrinityCarers will update it via an app on their tablet or mobile phone at each visit.

How will this help me?

TrinityConnect will help us to provide you with more consistency in the support you receive. It will enable us to improve communication between your TrinityCarers and your care manager by sharing information as a live feed, to respond faster to any issues, missed visits, or alerts raised by your TrinityCarers. Upon your consent, your next of kin will be able to view your care records on the app – ensuring that we’re able to provide you and your loved ones with peace of mind by increasing the transparency of our services.

Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act.

How will TrinityConnect benefit me?

  • Being able to update care plans and address alerts from a live feed enables your care team to tailor your care as much as you need without the delay of transferring paper records
  • Increased security over your confidential information
  • Improved communication between you and your care team
  • Live feed enables your care manager and care coordinator to monitor your care and respond faster to any alerts
  • You’ll be able to ask your care worker when to expect your next visit and who is due to attend (as they will have this information on their app)
  • You will have peace of mind knowing that late visits are being monitored by your care manager and care coordinator.

How will TrinityConnect benefit my next of kin?

  • Remote access – you can view records through the app on your smartphone or tablet (provided you have formal consent*)
  • Transparency – you can view completed visits and the notes made by your loved one’s TrinityCarer
  • Able to view notes, tasks completed, medication records and any alerts
  • Peace of mind knowing your loved one is receiving completely bespoke heartfelt care

Benefits for TrinityCarers:

  • TrinityCarers have access important information before a care visit begins (e.g. access details, latest updates to care plans or medications) to provide responsive, bespoke care
  • TrinityCarers are able to see their rotas securely on their mobile device
  • TrinityCarers can focus on delivering a more personalised service with the most up-to-date information to hand
  • Improved communication – TrinityCarers can share the scheduled time of their next visit and who is due to attend with their client
  • Improved punctuality – TrinityCarers can see directions and the estimated travel time to their next visit
  • Alerts can be  raised easily to the care manager and office team efficiently and securely
  • Easier communication flow enables TrinityCarers to focus on care delivery and spend less time on phone calls and administration
  • No more outdated paper records
  • Many new features coming in 2018!

Benefits for care managers:

  • Digital information appears in a live feed, which enables your care manager to monitor the care being delivered
  • Visibility enables more proactive steps to provide responsive, bespoke care
  • Having information in real time enables your care team to respond efficiently to alerts or concerns logged on the TrinityConnect system
  • Enables prioritisation of activities
  • Better communication with the rest of the care team, including our TrinityCarers and senior carers.
  • Less time on audit and compliance, more time on ensuring every client receives the highest standards of care

Who can see my information?

Your care manager will be able to authorise access for individuals which have been approved. Initially, these individuals will be your care manager and your TrinityCarers.

We appreciate that family members and loved ones may wish to access the app to monitor the care that you’re receiving. At Trinity Homecare, we are committed to providing transparency and peace of mind for you and your loved ones, so we’re delighted to offer your next of kin the opportunity to access your care records on TrinityConnect (upon your consent).

Access for anyone other than yourself and your Trinity Homecare team will only be given upon your request and after we have received your consent.

Who can I contact?

If you have any questions or concerns which your TrinityCarers are unable to answer, please contact your care manager and they will be able to assist you.

How can I use TrinityConnect?

Download our TrinityConnect guide here

We also encourage you to read on and visit the Trinity Homecare YouTube channel to see some practical videos of how our new technology works. If you have any questions, please contact your care manager in the first instance.