Improving home care services with technology

At Trinity Homecare, we have invested in pioneering technology to ensure we provide the highest standards of service to all of our clients – a service that is personal, trusted and caring. Here, you can find out more about our latest initiative, which will help our transition to paperless records in 2018. There will be many benefits for our clients, their next of kin and our care staff.

Download our TrinityConnect guide here

We also encourage you to read on and visit the Trinity Homecare YouTube channel to see some practical videos of how our new technology works. If you have any questions, please contact your care manager in the first instance.

We are implementing TrinityConnect. What is TrinityConnect?

TrinityConnect is our system which will act in the same way as your ‘Personal Care Plan’ folder. Your personal care plan, visit details, visit notes, medication records, contact information and medical information will be stored digitally and your TrinityCarers will update it via an app on their tablet or mobile phone at each visit.

Why are you using TrinityConnect?

TrinityConnect will help us to provide you with more consistency in the support you receive. It will enable us to improve communication between your TrinityCarers and your care manager by sharing information as a live feed. Having this live screen in the office will enable your care manager to monitor visits in real time and respond faster to any issues, missed visits, or alerts raised by your TrinityCarers.

At Trinity Homecare, we’re committed to supporting everyone through life’s journeys. By introducing TrinityConnect, we will increase the transparency of our services to ensure that we’re able to provide you and your loved ones with peace of mind.

Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act.

TrinityConnect will also allow our TrinityCarers to record notes more efficiently rather than writing them out by hand, which will enable them to spend more quality time with you.

We’re always looking for more ways to reduce our impact on the environment and switching to the TrinityConnect software will also help us to reduce the amount of paper we use.

Benefits for our clients:

  • Being able to update care plans and address alerts from a live feed enables your care team to tailor your care as much as you need without the delay of transferring paper records
  • Increased security over your confidential information
  • Improved communication between you and your care team
  • Live feed enables your care manager and care coordinator to monitor your care and respond faster to any alerts
  • You’ll be able to ask your care worker when to expect your next visit and who is due to attend (as they will have this information on their app)
  • You will have peace of mind knowing that late visits are being monitored by your care manager and care coordinator.
  • Many new features coming in 2018!

Benefits for your next of kin:

  • Remote access – you can view records through the app on your smartphone or tablet (provided you have formal consent*)
  • Transparency – you can view completed visits and the notes made by your loved one’s TrinityCarer
  • Able to view notes, tasks completed, medication records and any alerts
  • Peace of mind knowing your loved one is receiving completely bespoke heartfelt care
  • Plus new features to be added in 2018!

*We are looking for people to pilot this access in the New Year. Please contact your Care Manager if you are interested in being part of this pilot.

Benefits for TrinityCarers:

  • TrinityCarers have access important information before a care visit begins (e.g. access details, latest updates to care plans or medications) to provide responsive, bespoke care
  • TrinityCarers are able to see their rotas securely on their mobile device
  • TrinityCarers can focus on delivering a more personalised service with the most up-to-date information to hand
  • Improved communication – TrinityCarers can share the scheduled time of their next visit and who is due to attend with their client
  • Improved punctuality – TrinityCarers can see directions and the estimated travel time to their next visit
  • Alerts can be  raised easily to the care manager and office team efficiently and securely
  • Easier communication flow enables TrinityCarers to focus on care delivery and spend less time on phone calls and administration
  • No more outdated paper records
  • Many new features coming in 2018!

Benefits for care managers:

  • Digital information appears in a live feed, which enables your care manager to monitor the care being delivered
  • Visibility enables more proactive steps to provide responsive, bespoke care
  • Having information in real time enables your care team to respond efficiently to alerts or concerns logged on the TrinityConnect system
  • Enables prioritisation of activities
  • Better communication with the rest of the care team, including our TrinityCarers and senior carers.
  • Less time on audit and compliance, more time on ensuring every client receives the highest standards of care

What information will be stored on the app?

Your personal care plan, medication records, day-to-day care records, medical information and emergency contacts.

Who can see my information?

Your care manager will be able to authorise access for individuals which have been approved. Initially, these individuals will be your care manager and your TrinityCarers.

We appreciate that family members and loved ones may wish to access the app to monitor the care that you’re receiving. At Trinity Homecare, we are committed to providing transparency and peace of mind for you and your loved ones, so we will be trialling a feature which will enable your next of kin to access your information.

If the trial is successful, access may be extended to medical professionals to improve communication and ensure that the care you’re receiving from us is individually tailored to support your health and wellbeing.

Access for anyone other than yourself and your Trinity Homecare team will only be given upon your request and after we have received your consent.

Please contact your care manager if you would like to be part of this pilot.

Is it safe?

The app will store information as encrypted data which makes it incredibly safe.

The app requires the user to identify themselves and input a password before they will be able to access it. This enables us to control who is able to access your confidential records.

Who can I contact?

If you have any questions or concerns which your TrinityCarers are unable to answer, please contact your care manager and they will be able to assist you.




As of 27th December, we will be starting to use an app to sign off medications electronically.

TrinityCarers will start to see a list of each medication that needs to be prompted or administered during the care visit as well as information on dose and any special instructions etc. TrinityCarers will now be required to log each medication as completed/not completed to ensure that medication is taken at the necessary times.

The list of tasks which need to be completed will look like this:

Tasks and activities to complete

By clicking on a task (e.g. Omeprazole 10mg capsules), more information regarding dosage and instructions will appear. This is where tasks will be marked as completed or not completed:

Medication Administration

Updates and records will appear like this:

recent updates

MAR charts and medication records will no longer be written out on paper as we transition to this paperless system. We will be migrating individual customers to paperless records during January and the date of the cut-over will be clearly recorded on the app.

Our instructional videos on prompting medication and administering medication may help you understand how our TrinityCarers use the app.


TrinityCarers will use their mobile devices to log their arrival, departure and completed tasks using our TrinityConnect system which uses an app. TrinityCarers will have all the tasks that need to be completed at their fingertips. TrinityCarers are required to mark each task as completed on the app and the completion of tasks will be monitored by the care coordinator and care manager in real time.

As of the 18th December, paper records of daily care notes will be replaced with electronic records (click here to view our video guide on completing tasks on the app).