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“I feel so privileged that someone trusts you enough to come into their home and care for them. You can learn so much from your clients,” says Hazel Taylor, who has made quite the career from caring for others.
From working in rehabilitation for those with brain injuries to working with autistic children, Hazel has always worked in care. In fact she’s worked in the industry for the past 20 years, with many of those years as an hourly care worker, visiting people in their homes, giving not just medication and making dinner but making friends too.
“To do this job, you just have to enjoy working with people and I love it so much – it never feels like work,” she says.
“If I can make the difference so that one person can remain in their own home, that’s enough for me.”
Hazel began at Trinity as an hourly care worker and has worked her way up through the ranks to become our recruitment and HR administrator. That means she now helps recruit new carers and support the rest of Trinity’s care working team. (In fact, if you’re interested in a career in care for Trinity, Hazel will be one of the first people who’ll answer the phone) and she’s delighted to be supporting others just like her.
“I joined Trinity because, as a company, their values are really important and I know they genuinely put their clients’ needs first.”
“They also care about the carers too. The training here is really good – and a lot more thorough than other places I have worked.”
She makes it clear that it’s the kind of job that needs the support of the other care workers and the support of a good company because when you’re on the road driving from house to house or at home living in with a client, you can feel alone, “and that’s where it’s important to know there’s always someone there for you,” she explains. “Trinity provides on-going support for carers and there is always someone there on the end of the phone to talk you through any problems. It’s all about communication and looking at how we work together as a team.”
And because she’s been there, Hazel knows that by supporting the carers to do the best possible job possible, you are in turn supporting the clients. And for Hazel that means noticing the details.
“It’s the little things that make the biggest difference.”
“Putting in someone’s hearing aid properly so they can hold a conversation or just stopping for a chat is important – you might be the only person they see that day,” she says. “And that’s a privilege too.”