This case study shows how experienced carers bring compassion, resilience and commitment to deliver consistent, person-centred care.
Eileen May joined Trinity on 9 September 2022 after a lifetime of supporting others both professionally and personally. Her path into care was shaped by significant life experiences and a strong sense of responsibility toward family and community.
Eileen was widowed at the age of 37 and raised three children as a single parent while managing a mortgage and working across a range of roles, including cleaning, retail, housekeeping, and eventually building management. She worked as a building manager for 17 years before being made redundant in 2021.
Alongside these responsibilities, she cared for her father during a period of serious illness and supported a close friend following a major accident.
“I always wanted to work in social care, but circumstances prevented me from doing so for many years.”
After her redundancy, she took time to reflect on the future and realised that caring for others was where her passion truly lay. She researched the role and applied to Trinity.
“It is the best decision I have ever made.”
When she began her training, she felt apprehensive about returning to learning and worried she might struggle with technology or keeping up with younger colleagues. Instead, she found a supportive and inclusive learning environment.
“The age group was vast, and the learning experience was fun and interesting. I have had nothing but support from my colleagues.”
Since joining Trinity, she has become a highly valued member of the care team. She is known for building strong, trusting relationships with clients and consistently receiving positive feedback from families.
During supervision, her manager noted:
“Eileen is a great carer. She has a brilliant relationship with her clients and is always praised by them. It is a pleasure to work with Eileen, and we are lucky to have her as a valued Trinity carer.”
Her commitment to clients was recognised when she received Carer of the Month in June 2024. On one occasion, Eileen stayed with a client from 7 pm until 4 am to ensure they remained safe and comfortable while waiting for paramedics. She regularly supports colleagues by covering visits at short notice and responding to urgent situations.
In one instance, she even left her shopping at the till to attend an emergency care visit.
Her approach to care reflects deep respect for the people she supports.
“It is a privilege to go into someone’s home and support them. I hope to leave them a little happier than when I arrived.”
She particularly values the relationships built with clients and their families.
“The nicest thing for me is when families trust you and know their loved ones are supported and happy.”
Eileen explains that the most rewarding aspect of her role is helping people feel safe, comfortable and valued in their own homes. From personal care to simple daily moments such as making a cup of tea and sharing conversation, she understands the importance of dignity and connection.
“There are times when the job can be stressful or sad, but the smiles you see outweigh all of that.”
Her positive attitude, reliability and willingness to support both clients and colleagues make her an important member of the Trinity team.
“Bringing kindness, support and care to others is so rewarding. Being part of a team with the same goal is something to be proud of.”
Eileen’s story highlights how people from diverse life experiences can bring exceptional compassion and dedication to the care profession.
