The client is a 77 year old woman who lives alone in a third floor flat in Eastbourne. Her family live in London and is unable to provide regular in-person support. She lives with Lupus and has a history of alcohol dependency, both of which affect her health, safety and ability to manage daily living independently.
Care began after a serious welfare incident highlighted the risks within her living situation. Her daughter became concerned after being unable to contact her mother for several days. Living at a distance meant the family could not easily check on her well-being. After seeking advice, the daughter contacted emergency services.
Emergency responders forced entry to the property and found the client on the floor. She had been unable to stand or call for help for several days and had moved around the flat by dragging herself using her elbows. She was taken to the hospital for treatment and assessment.
Before this incident, the client had lived independently with limited local support. Her family remained closely involved but distance meant changes in her health or well-being were not always immediately visible. The incident raised serious concerns around falls risk, self-neglect and social isolation.
The Trinity Homecare team supported the family from the first point of contact. Clear advice was provided to ensure emergency services were contacted immediately, prioritising the client’s safety. Once the client was admitted to the hospital, the team maintained communication with both the family and hospital staff to support safe discharge planning.
A home visit was arranged with the family to understand the client’s wishes and explore care options. The client was clear that she wanted to return home rather than move into residential care. The focus, therefore, became creating a care arrangement that would support her safety while maintaining her independence.
Following hospital discharge in May 2025, a visiting care package was introduced. The support plan was developed around the client’s preferences and focused on reassurance, well-being monitoring and practical help. Two weekly visits were arranged to provide domestic support, companionship and regular wellbeing checks.
Carers worked with sensitivity and respect, supporting the client at her own pace while maintaining her dignity and autonomy. Domestic support ensured the home environment remained safe and comfortable following the distressing circumstances of the incident. Regular visits allowed carers to monitor physical health, mood and safety.
Communication with family members remained an important part of the support provided. Living at a distance had previously created significant anxiety, particularly after the welfare incident. Regular updates from the care team helped rebuild their confidence that their mother was safe and supported.
The impact of this support has been significant for both the client and her family. The client was able to return to the home she values and maintain her independence while receiving regular reassurance and support. The home environment has been restored to a safe and comfortable condition, and carers continue to monitor her wellbeing closely.
Since care began, there have been no further welfare incidents. The client’s confidence has increased following her hospital discharge and she continues to live independently with the reassurance of regular visits.
Her family report that their anxiety about her safety has reduced significantly. In a public review the client’s son praised the service for the reassurance provided during a difficult time and highlighted the quality of care delivered by the team.
“My mum is now safe and supported. Trinity gave our family reassurance when we needed it most.”
He also praised the care manager for listening carefully to the family’s concerns and the visiting carer for the high standard of support provided, noting that the carer cleaned the home “as well as Mum did when she was able to do it herself”.
This case demonstrates how clear guidance, rapid response and person-centred discharge planning can transform a crisis into a stable care arrangement. By focusing on safety, dignity and independence, the care team supported the client to rebuild confidence and remain living in the home that matters most to her.
