Visiting Care Worker FAQs

A visiting carer (otherwise known as domiciliary carers) visits people at home, helping with personal care, like bathing, dressing, assisting with medication, or help with mobility or moving. You will work in what is known as visiting home care, for which there is an hourly rate and you may visit many people throughout your working day. Find out more about visiting care at home here.

• Genuinely caring, compassionate and empathetic attitude.
• Good level of spoken and written English.
• Ability to follow instructions.
• Responsible and able to work unsupervised.
• Able to cope under pressure.
• Flexible availability.
• Hold a driving licence and have access to a car.
• Previous experience of care is beneficial but not essential.
• QCF Diploma Level 2 in Health & Social Care (or equivalent) is beneficial but not essential.

As a domiciliary care worker, you will visit several clients throughout your working day and you will provide companionship and personal care in accordance with the client’s bespoke support plan.

Your client’s personal support plan is created by your care manager before we start delivering care. You will use our digital system TrinityConnect to record daily notes and communicate with your care management team on a daily basis. Domiciliary carers will receive full carer training and support in all aspects of care and using our technology before you begin your role to ensure you feel confident and comfortable.

Companionship duties may include:

• Providing support and encouragement to empower the client to lead an independent lifestyle.
• Providing companionship and conversation.
• Shopping for the weekly essentials.
• Meal preparation and cooking.
• Joining and assisting in hobbies or crafts.
• Light domestic tasks and general household duties such as cleaning, bed making, laundry and ironing.
• Accompanying clients to appointments.
• Driving clients to desired places.
• Pet care.
• Communicating with family, friends and other healthcare professionals on their behalf.

The hourly rate for domiciliary carers varies depending upon your experience and the type of care and hourly jobs you are doing. At Trinity Homecare, how much a domiciliary care worker earns is highly competitive, as we know it is important to look after our team and pay them well.

At Trinity Homecare, we have a six-step recruitment process for our domiciliary carers, beginning with an online application, or a call to one of our recruitment team. The process then includes interviews (telephone and video or face-to-face), and an online psychometric assessment. We will then need to check your references and apply for your Disclosure and Barring Certificate (enhanced DBS). And that’s it!

When you have your visiting home carer interview it is important to present all the relevant paperwork as detailed below.

You will be interviewed by one of our recruitment team, who will thoroughly check your paperwork and ask you questions to understand your skills, interests and personal objectives to get a broad understanding of who you are and your suitability for the domiciliary carer role.

We want to make your home carer interview as smooth running and easy as possible and we also want to make sure you leave with a very clear idea of just what it takes to be a domiciliary care worker, so please feel free to ask us as many questions as you like!

Contact our recruitment team today to find out more.

Please ensure you bring the following items:

1. Proof of identification & eligibility to work in the UK

• Passport/s, EU identity card, or photographic driving licence
• Proof of eligibility to work in the UK (e.g. visa for non EU passport holders)
• Proof of address in the UK (e.g. bank, credit card statement or utility bill less than 3 months old)
• Birth certificate
• National insurance number (e.g. card or job centre letter or payslip stating the number)
• Valid driving licence. For UK licences this is both your paper counterpart and the photocard. Alternatively, your foreign licence allowing you to drive in the UK (with
• your original International licence)

2. Details of your Skills & Experience

• Your full CV covering an up to date full working history – explanations for any gaps in employment
• Documentation to support your application, for example, letters of reference and qualification certificates

3. Disclosure and Barring Service Application

• £55.98 to pay for your Enhanced DBS Disclosure and an Independent Safeguarding Authority (ISA) Audit First check

At Trinity Homecare, we take great pride in our learning and development training programme and when you work for us as a domiciliary care worker, we encourage you to develop your home carer career and take our advanced training modules, for example, learning more about our specialist dementia training.

Many of our domiciliary carers have been with us for a long time and have developed and grown their career along the way. Read about Hazel Taylor, one of our carers who now works in recruitment, supporting others beginning their caring career.

Trinity Homecare provides visiting home care services in Guildford, Woking, Epsom and Sutton – indeed, visiting home care across most of Surrey. We have new clients coming on board every week and we’re always looking for new domiciliary carers to join our team.

When selected for work as a domiciliary carer, the coordinator will always look at where you live and the distance you are travelling between your hourly visits, as we always try to keep your driving to a minimum. However, in busy periods, covering illness and holidays, this is not always possible and at times, you may be asked to cover larger distances.

Keep in regular touch though and we’ll always try to give you work to suit your location and your availability.

Trinity domiciliary carers wear a light green tunic (which you’ll receive on your training course) and smart black trousers (that don’t drag on the floor). You’ll also need some sturdy black shoes that are comfortable to work in, (no boots, heels or flimsy sandals).