Trinity Homecare is delighted to have been named a finalist in five categories at the Surrey Care Awards 2026, recognising the outstanding individuals, culture and quality of care found across the organisation.
Together, the five finalist places recognise an organisation investing in its people, strengthening quality and continually finding better ways to help people live healthier, happier and longer lives at home.
Trinity Homecare has been shortlisted for:
- Home Care Provider of the Year – Trinity Homecare
- Excellence in People and Culture – Trinity Homecare
- Outstanding Leadership in Care – Barbara Baig
- Heart of Care Award – Unsung Heroes – Jamil Iman
- Heart of Care Award – Unsung Heroes – Katarzyna Nowicka
Home Care Provider of the Year
Trinity’s Home Care Provider of the Year finalist place recognises care focused not simply on completing tasks, but on dignity, independence and helping people continue living the life they choose.
Behind the recognition are more than 1,000 colleagues and thousands of individual acts of care.
A colleague worked with hospital teams to help a client return home for her 102nd birthday. Another team gave their own time to transform the bedroom of a woman living with multiple sclerosis. A care coordinator went to a frightened client’s home in the early hours with fresh bedding and reassurance. When a client died, her carer remained beside her for more than six hours, protecting her dignity and supporting her family.
Trinity is also developing its Healthy Ageing Programme, bringing prevention, nutrition and practical support into home care, alongside growing healthcare and community partnerships.
This focus on quality and improvement has contributed to two Outstanding CQC ratings within six months.
Excellence in People and Culture
Trinity’s Excellence in People and Culture finalist place recognises its investment in creating a workforce where people feel valued, listened to and supported to grow.
During the past year, Trinity delivered 5,400 hours of face-to-face training across 1,202 sessions, supported 580 colleagues through refresher training and welcomed 198 new colleagues into care.
Colleagues influence how Trinity develops through Voices & Values representatives, colleague champions, engagement surveys, all-colleague meetings and Quality Drop-In sessions.
The results are measurable. Staff turnover reduced by 41%, sickness by 16.6%, retention reached 81% and employee Net Promoter Score increased by more than 33 points.
Most importantly, learning reaches the people Trinity supports. Colleagues have used their training to save a life through CPR, respond successfully to a choking emergency and provide exceptional dignity during end-of-life care.
Barbara Baig – Outstanding Leadership in Care
Barbara Baig, Group Head of Quality and Continuous Improvement, is a finalist for Outstanding Leadership in Care for changing how quality is understood, led and experienced across Trinity.
During major organisational transformation, Barbara worked to move quality beyond compliance and make continuous improvement something colleagues at every level help shape.
She established Trinity’s Group Care Improvement Ambassadors and Quality Drop-In sessions, creating forums where colleagues challenge practice, learn from incidents and share ideas. She also adapted the sessions to support neurodivergent colleagues.
When one live-in carer asked for help preparing for a complex placement, Barbara produced a bespoke 27-page guide. That individual request grew into Care Insights, providing practical guidance across the workforce.
Her approach connects governance with frontline experience, turning incidents, feedback and colleague insight into practical improvement.
Her weekly engagement activities regularly reach more than 60% of colleagues, and in 2026 colleagues voted Barbara Trinity’s Voice of the People.
Barbara also leads Trinity’s Healthy Ageing Programme, bringing together academic, clinical and care expertise around prevention and independence.
Jamil Iman – Heart of Care Award, Unsung Heroes
Jamil Iman is a finalist for the Heart of Care Award – Unsung Heroes for his support of a man living with a brain injury who depends on others for his day-to-day care.
For Jamil, care means preserving identity and the freedom to enjoy life.
He supports his client to attend football matches, karaoke, seaside trips and visits to a favourite London kebab shop. When toileting needs created a barrier to longer outings, Jamil found a practical solution so football and time with friends remained possible.
When his client lost a close friend, Jamil accompanied him to a cathedral to light a candle in his memory.
His client’s sister describes Jamil as an “outstanding carer” and says the family has complete confidence that her brother is in safe hands.
Katarzyna Nowicka – Heart of Care Award, Unsung Heroes
Katarzyna Nowicka is also a Heart of Care Award – Unsung Heroes finalist, recognising ten years of advocacy for a gentleman living with advanced multiple sclerosis.
When Katarzyna first met him, he was quiet, socially isolated and living in a home which did not properly meet his needs.
Over the following decade, she raised safeguarding concerns, helped secure major adaptations and appropriate mobility equipment, protected his interests when financial concerns emerged and advocated successfully for the live-in care supporting his independence.
Her impact extends beyond physical care. She has helped him reconnect with his community, interests and family.
A man who once rarely left his flat now expresses his wishes, participates in decisions and takes an active role in his own life.
The People Behind Trinity Homecare
The five finalist places share one common thread: people.
They recognise those delivering care in people’s homes, colleagues developing and supporting the workforce, leadership focused on improvement, and carers whose actions protect dignity, independence and choice.
“These five finalist places recognise Trinity at every level, but most importantly they recognise the people behind it. From helping someone return home from hospital, to speaking up when something isn’t right, to finding a way for someone to get back to the football, these are the moments that define outstanding home care.
We are incredibly proud of Barbara, Jamil and Katarzyna, and of every colleague whose work has contributed to this recognition.”
Together, the five Surrey Care Awards finalist places tell one story: when you invest in people, listen to them and give them the confidence to make a difference, better care follows.
For Trinity Homecare, that difference is measured in people’s lives: greater dignity, independence, choice and the opportunity to live well at home.
