Trinity Homecare has been named a finalist in the Excellence in Homecare category at the prestigious LaingBuisson Awards 2026.
It is a fantastic achievement, particularly in a year when the awards received more than 700 entries across all categories.
Trinity’s entry, ‘Redefining Homecare: Delivering Healthier, Happier and Longer Lives at Home Through Innovation, Clinical Excellence and Continuous Improvement’, sets out how we are working to change what people can expect from care at home.
And for Trinity, being shortlisted isn’t simply about recognition. It is an opportunity to celebrate the progress made across the organisation and the people who make it possible.
Redefining what homecare can achieve
At Trinity Homecare, our purpose is simple: to help people navigate life’s journeys and live healthier, happier and longer lives in the comfort of their own homes.
But achieving that means thinking beyond traditional homecare.
As more people live with frailty, dementia, long-term conditions and increasingly complex health needs, we believe homecare has an important role to play in supporting not just people’s immediate care needs, but their independence, wellbeing, recovery and quality of life.
Our approach brings together regulated homecare, healthy ageing, rehabilitation, prevention, clinical innovation and emerging Hospital at Home services.
Rather than focusing solely on the number of care hours delivered, we are increasingly focused on the outcomes those hours help achieve.
Turning improvement into measurable results
Over the past 12 months, Trinity has undergone significant transformation.
We simplified our organisational structure, strengthened governance, invested in our workforce and developed new approaches to clinical and preventative care. At the same time, we continued to grow, with live-in care capacity increasing from approximately 170 to more than 205 full-time equivalent care packages, visiting care increasing from around 3,800 to 4,500 hours per week, and client numbers increasing from approximately 415 to 525.
Most importantly, this transformation has been accompanied by measurable improvements for the people we support.
Over the period covered by our award entry:
- Hospital admissions reduced by 33%
- Falls reduced by 11%
- Complaints reduced by 38%
- Client satisfaction increased from 92% to 94%
- Carer churn reduced from 3.3% to 2.7%
- Internal audit compliance improved from 88% to 92%
These results are a reminder that growth and quality do not have to be competing priorities. With the right investment, leadership and culture, they can move forward together.
Investing in the people who deliver care
Great care starts with great people.
That is why workforce development is such an important part of Trinity’s approach.
Over the past year, we delivered more than 5,400 hours of face-to-face training across 1,202 sessions, supporting 580 carers through refresher training and 198 new colleagues entering the organisation.
And we are measuring more than attendance.
Following training, the proportion of carers rating their knowledge at the highest level increased from 29% to almost 80%, while average knowledge scores increased from 4.02 to 4.79 out of 5 and confidence reached 4.86 out of 5.
Because investing in skills is ultimately about one thing: giving colleagues the knowledge and confidence to deliver better care.
Prevention, technology and the future of home care
Innovation is another important part of the Trinity story.
Our Comprehensive Care Model focuses on five areas of healthy ageing, cognition, mobility, psychological wellbeing, sensory health and physical resilience, helping us identify potential deterioration earlier and take a more proactive approach.
We have also invested in digital transformation, including GP Connect, integrated care planning, secure communication platforms and reporting dashboards.
Alongside this, our Healthy Ageing Programme brings together areas including nutrition, hydration, mobility, strength, cognition and wellbeing, supported by partnerships including Oxford Brookes University and Nescot College.
The aim is not technology for technology’s sake.
It is about using innovation, clinical expertise and better information to help people stay healthier, safer and more independent at home.
A recognition for the whole Trinity team
Ultimately, this finalist position belongs to the people behind the numbers.
It belongs to the carers supporting people every day. To the managers leading teams. To the clinical and training teams. To colleagues working behind the scenes to coordinate care, improve systems and support our clients and families.
And to everyone who continues to ask:
“How can we do this better?”
That mindset is at the heart of continuous improvement and it is a big part of what we believe the future of homecare should look like.
The winners of the LaingBuisson Awards 2026 on 19th November 2026.
For now, we are incredibly proud to be finalists.
Congratulations to everyone across Trinity who has helped make this possible.
