Choosing the right carer for your family can be challenging, especially with many independent, unregulated providers available. At Trinity Homecare, we not only provide CQC-rated ‘Outstanding’ care, but we also strive to follow the 6 Cs of care wherever possible.
The 6 Cs is a set of values for all health and social care staff, created by the NHS to provide a standard of care the industry can be proud of. Today, we’ll explore what the 6 Cs are and how we use them to uphold our excellent standard of care.
What are the 6 Cs in health and social care?
The 6 Cs are essential care values in health and social care for providing compassionate support to clients, no matter their circumstances or care requirements. At Trinity Homecare, we strive to maintain an exceptional standard of care nationwide, guided by the following values to ensure that all our carers can deliver the best possible support.
- Care
- Compassion
- Competence
- Communication
- Courage
- Commitment
1. Care
Care provides essential support and assistance to individuals who need it. From mobility support for older adults to companionship care for individuals with disabilities, care can significantly enhance the quality of life for our clients, their loved ones, and the broader community.
How Trinity Homecare Provides Care
Care is the heart of our business, and we pride ourselves on the positive impact we can provide for all of the individuals we care for. We understand that everyone’s care plan will differ depending on their individual needs and stage of life, which is why we work closely with you and your loved ones to tailor the care we provide to exactly what you require.
Our clients expect their care to be right consistently throughout every stage of their life, and that’s exactly what we deliver. Through compassionate live-in or visiting care services, we strive to anticipate changes and adapt quickly for a seamless transition.
2. Compassion
Compassion is how care is provided through relationships based on trust, empathy and dignity. Care without compassion can leave people feeling uncomfortable and unheard, which undermines the trust that should be established between carer and client.
How Trinity Homecare Provides Compassion
We make a conscious effort to never underestimate the importance of compassion. Every care service we provide is carried out by a compassionate, fully trained carer who puts their client first, rather than focusing solely on a specific service or illness.
We use person-led care as much as possible, listening to our clients and tailoring their care plan to their needs, wants and preferences. We take every opportunity to exercise respect and dignity, encouraging independence through empathetic support.
3. Competence
Competence is an incredibly important value for all carers to exercise, as without competence come mistakes and potentially even dangerous situations for both carer and client. To be competent, a carer must possess the expertise and clinical and technical knowledge to deliver effective care.
How Trinity Homecare Provides Competence
We want our clients to feel as though they are in the safest hands possible when working with us, which is why we provide complete training to our carers. We’ll carefully match each client with a carer who is experienced in their specific needs, ensuring everyone remains comfortable and confident with the service they receive.
For example, a client with dementia will be matched to a carer with sufficient training on the condition and experience working with other clients with similar stages of dementia. We also give clients the option to request a different carer if they are not satisfied with their current carer’s competence.
4. Communication
Communication is central to successful caring relationships and to effective teamwork. Listening is as important as talking, so carers must pay attention to what their client is saying to really understand their needs. Excellent carers may also be able to read between the lines and determine what they’re not saying, too.
H4 How Trinity Homecare Provides Communication
At Trinity Homecare, we focus on communication as one of our primary pillars of care. Providing care in the comfort of the home allows us to provide one-on-one attention to each client, giving us the opportunity to slow down and communicate effectively throughout our service.
We maintain constant communication with our clients, their loved ones, and healthcare professionals. Working as a team offers more opportunities for growth and innovation, ensuring clients receive the best care possible, tailored to their individual needs and preferences.
5. Courage
Courage enables us to do the right thing, even when it strays from the norm or ‘common practice’. Carers should be able to speak up for their clients and their loved ones, especially when they have concerns for their well-being. Without the courage to speak their beliefs, carers may put clients in a compromising position.
How Trinity Homecare Provides Courage
Our carers work closely with their team managers to ensure they always have a safe space to bring up any thoughts or concerns they may have. This gives them the personal strength and confidence to innovate and embrace new ways of working, improving our quality of care and efficiency.
We also foster meaningful relationships between our carers and clients, enabling the individuals we work with to have the confidence to communicate their needs and concerns. The more effectively we can work together, the easier it will be to curate the perfect care plan.
6. Commitment
A commitment to clients and the care industry as a whole is essential to what we do and the services we provide. Carers must build on their commitment to improve the care and quality of life of their clients. Without this commitment, individuals in need may not get the support they deserve.
How Trinity Homecare Provides Commitment
We take the commitment of our carers extremely seriously and ensure they have the necessary qualifications to provide this level of care before matching them with clients. Whether it’s a live-in or visiting assignment, we reward commitment to ensure it.
We understand the importance of cohesive, reliable care, which is why we match our clients with one carer rather than multiple new faces. All of our carers are committed to this arrangement, allowing our clients the opportunity to get to know and trust a single support worker.
Bringing the 6 Cs to life what this looks like day to day
The 6 Cs are not just guiding values. They influence how care is planned, delivered, and reviewed across every client journey. At Trinity Homecare, we focus on providing support that protects dignity, builds confidence, and helps people live well at home for as long as possible.
Helping people stay independent
Supporting independence is central to high quality home care. It means helping clients do as much as they can for themselves, safely, with the right level of support at the right time.
At Trinity Homecare, this may include:
- Encouraging choice and control in daily routines such as meals, clothing, activities and bedtime
- Supporting mobility and confidence with safe assistance and gentle encouragement
- Promoting social connection through companionship and meaningful conversation
- Noticing changes early and adjusting the care plan promptly to reduce avoidable setbacks
Providing a positive experience of care
A positive care experience is about more than completed tasks. It is about how a person feels, whether they feel listened to and whether they feel respected in their own home.
We aim to provide a consistent and reassuring experience by:
- Building trust through continuity, matching clients with a suitable carer wherever possible
- Delivering care with kindness, dignity and respect for privacy and personal preferences
- Listening to clients and families and acting on feedback to improve the service
- Keeping communication clear and consistent so clients do not feel they must repeat themselves
Delivering high quality care
Delivering high quality care relies on skill, training and safe working practices. It also relies on reviewing what is working well and adapting when needs change.
At Trinity Homecare, this may include:
- Providing thorough training so carers feel confident supporting a wide range of needs
- Matching carers to clients based on experience, personality and care requirements
- Regularly reviewing care plans to reflect changes in health, routines or preferences
- Working closely with families and healthcare professionals to keep support joined up
Strengthening leadership and accountability
Strong leadership helps create a culture where carers feel supported, standards remain high and concerns are raised promptly. Everyone has a part to play in maintaining quality.
We support leadership by:
- Providing clear guidance and ongoing supervision from experienced managers
- Encouraging carers to speak up when something does not feel right or needs improving
- Promoting reflective practice so carers can learn and develop over time
- Creating a supportive environment where questions are welcomed and best practice is shared
Talk to Trinity Homecare Today
If your loved one requires home care, chat with one of our friendly care team today. We offer a free, no-obligation enquiry and assessment service and are happy to offer information and advice to help you find the perfect home care solution.
Call us on 0207 183 4884 in confidence for a free no obligation quotation. If enquiring outside of our opening hours, please complete our online form and we will contact you the next day.
