Home Care Lavenham

Biography coming soon.

Avril joined Trinity Homecare in 2017 as a Care Relationship Executive. Soon stepping up to a more senior role and now leading the team as the Operations Manager. Avril gets great satisfaction from her role, enabling clients to remain in the comfort of their home close to their loved ones.

With an extensive background in customer service for the Airline and Cruise Ship industry, Avril ensures a very high level of tailored service is given when appropriately matching clients and carers, taking into consideration the clients complex needs and carer suitability. Avril always delivers a high standard of service for all parties and embodies the teams’ dedication and support.

Having spent two years working as a Live-in Carer for Trinity, she knows what it takes to achieve the high standards we require. She now manages a team of three trainers and spends much of her time supporting new and old care workers through their TrinityCarer pathway. Marissa’s objective is to create a happy and productive partnership between care workers and clients where clients really feel they are enjoying life with their carer, as well as feeling comfortable, safe and well looked after.

Marissa’s specialism is in dementia, both as a result of her professional and her personal experience. Both her grandparents suffered from Alzheimer’s. The experience has given her a real insight into the impact of this condition. With her specific experience of dementia, She is able to support the team, trainers and staff through the Learning and Development in Trinity Homecare. She works closely with the Recruitment team to ensure our high standards are maintained. She enjoys meeting carers from different parts of the world, and takes great pride in training and supporting them through our career pathway.

In a past life, Marissa achieved a diploma in Professional Cookery and Kitchen Management and having worked in this industry for several years, is very used to running teams under pressure.

Charlotte Morel is a dedicated Live-in Care Manager and has been with Trinity Homecare since September 2023. With a passion for supporting adults with dementia, Parkinson’s and other health-related needs, Charlotte has become a respected behaviour specialist in her field, supporting families of adults and children with autism.

Charlotte’s commitment to her work shines through in her ability to develop tailored strategies to reduce behaviours that challenge, ultimately improving the quality of life for those she serves.

Beyond her professional endeavours, Charlotte is a voracious reader, constantly seeking new knowledge to inform her practice. She is deeply engaged in behaviour analysis and is always eager to apply the latest research findings to her work.

In her free time, Charlotte enjoys exploring her culinary skills in the kitchen, embarking on adventures through travel and immersing herself in the diverse cultures she encounters.

Based in Worcester Park, if you’re a new client or family member looking for care, Rachel will be the first person who answers your call. Rachel has worked in our office for 4 years and was once a carer for Trinity Homecare. With her knowledge of care, she will guide you through the available options and support you through your Trinity journey.

Mark comes from a technology-based background, made from a combination of PwC (practice), IT and Satellites. However, joining the care sector, on a team that has a “mission to help people live longer, healthier lives in the comfort of their own homes” feels, to Mark, like a good thing to do on a human level and is a strong motivator for him. To add elderly relatives, including aging parents, gives Mark some context for the need for our services.  

Experience wise, both sectors are parallel with a focus on quality of service and loyal customers/clients. Leading a finance team driving insight and growth is key for Mark, and simplification/focus on the KPIs that really matter are experiences he hopes to bring to the team.  

Mark is married with two children, Ellie (17) and Ben (16) and has a family dog. Family is a big part of the weekend. Mark and his wife are petrolheads so love all things cars, both driving (on track) and spectating—F1.